---------- Forwarded message ---------- From: Shrinivasan T <[email protected]> Date: Wed, Apr 6, 2011 at 1:25 AM Subject: Suggest a FOSS Ticketing System To: ILUG-C <[email protected]>
Friends. One of my friends is running a hardware service business. He plans to scale the business to rural places all over tamilnadu. He needs a good ticketing system to manage all the issues under a single umbrella. Can you suggest a better FOSS Ticketing System? Following are the requirements. It should be web based Should be FOSS Should be handle 1000s of users Should handle 200-400 tickets daily Fields should be customizable in UI. Should provide various privileges for various users and group. Various Reports should be generated I suggested VtigerCRM. But I never tested for the performance in these kind of large scale implementation. Please suggest the tools if you know any that suits for these requirements. Thanks. -- Regards, T.Shrinivasan My Life with GNU/Linux : http://goinggnu.wordpress.com Free/Open Source Jobs : http://fossjobs.in -- Regards, T.Shrinivasan My Life with GNU/Linux : http://goinggnu.wordpress.com Free/Open Source Jobs : http://fossjobs.in -- LUG@IITD - http://lug-iitd.org/Footer
