Q: How many people who buy this laptop actually use Linux?
A: Hardly anyone.
Q: Why?
A: Customer does not have time. He does not want to spend time on new things, he wants to use the computer right away, the way he knows.
Q: Why do'nt you educate the customer?
A: We can't push the customer beyond a point. We can only request.
Q: How much do you know about Linux? Are you convinced? Can you operate the Computer running Linux??
A: No, I can't. I myself do not know how to make it work.
Q: Why do'nt you try to learn yourself?
A: I do'nt have time. It is not user friendly.
Q: What? Not user friendly?? What do you mean?? (I try to show him a few things)
A: Still. Not user friendly enough.
Q: Why do you think, you or your customers do not want to spend time for Linux, even Kids or the first time users?
A: We hardly have any "First time users". Children want Windows because their Schools prescribe them.
Q: When you sell the Laptop with Linux, how do you handle support for Windows on these Laptops?
A: We do'nt. We give support only for hardware problems.
At this point, my daughter pulled me out having lost her patience.
Well, we can see most important issues in this discussion. Some of these things I also tried at Nehru Place last week, when I upgraded my PC to an Athlon 2600+, and I wanted to test it out using Knoppix.
I have following inputs to the discussions:
1. Organise Linux Demo Day type of sessions for trading communities at Nehru Place etc. Roadshows: Showcase running Linux systems in Nehru Place, by putting up a stall on a working day / Saturday.
2. Develop a relationship between ILUGD and the trading community. 3-monthly meetings, separate Mailing Lists etc. Involve some of them at our regular meeting / Mailing Lists.
3. We need to produce a Video-CD introducing Linux and sort of a Tutorial virtual hands-on for a total newbie on Linux. Very importantly, It has to be done both in English and Hindi. Let all traders selling Linux PCs, give a copy of this CD to all their customers and let them also have a decent introduction to the issues at hand, at their convenience.
Anand Shankar
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