On Tuesday 29 Jan 2008, [EMAIL PROTECTED] wrote: > Does anyone know which is a good Open-Source based Online Trouble Ticket > Management System? > > It should have the following. > - MySQL/php based > - Separate Login for each client > - Separate login for each Support executive > - Client should be assigned to a particular Support executive > - Preferably some level some escalation (not necessarily) > - And all other basic features > - Various kind of Report generation is also desirable > > Would appreciate if anyone can suggest me any tool.
Responding to both lists, please keep replies to the ILUGD mailing list. I use RT for trouble ticketing. Regards, -- Raju -- Raj Mathur [EMAIL PROTECTED] http://kandalaya.org/ Freedom in Technology & Software || February 2008 || http://freed.in/ GPG: 78D4 FC67 367F 40E2 0DD5 0FEF C968 D0EF CC68 D17F PsyTrance & Chill: http://schizoid.in/ || It is the mind that moves _______________________________________________ ilugd mailinglist -- ilugd@lists.linux-delhi.org http://frodo.hserus.net/mailman/listinfo/ilugd Next Event: http://freed.in - February 22/23, 2008 Archives at: http://news.gmane.org/gmane.user-groups.linux.delhi http://www.mail-archive.com/ilugd@lists.linux-delhi.org/
