For example, we once had a customer who bought a G3 iMac from us. She brought it back a couple of months later because it had a video issue. The screen would intermittently turn a shade of yellow. We replaced the power-analog video board, but within a month she was back with the same issue. Once again we replaced the power-analog video board, but still within a couple of months she was back. This time we checked the cables from the PAV and it seemed to resolve the issue, so we did not replace the board. However, she was again back within two weeks with the same video issue. This time we replaced both the logic board and the power-analog video board. Within three months, the computer had problems. Thankfully, the iMac was still under warranty because the customer had purchased AppleCare. At this point the customer contacted Apple and pleaded her case. Apple called us and got some facts, then sent her a replacement unit.
-- Sincerely, Dennis B. Swaney
"Windows is a command-line OS with a GUI shell while Mac System 10 is ... oh, never mind."
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