It doesn't matter! How about keeping us US citizens employed!!!! That
matters...but obviously only to us citizens, not to any corporate
loser that makes 6 or figures. Outsourcing American jobs is wrong.
Wrong for our Country and wrong for our Citizens. Someday our
government and corporations will realize that. But I probably will be
dead and gone and my children will be in poverty.
MaxTek
From: "Ben Pazolli" <[EMAIL PROTECTED]>
Subject: Re: Apple Tech Support moves to India!
Date: Wed, 22 Feb 2006 16:41:39 +0800
In-Reply-To: <[EMAIL PROTECTED]>
Message-ID: <[EMAIL PROTECTED]>
I personally don't think it matters where the call centre is, unless
they
are trying to sell me something. Good tech support is based on having
well
trained staff with enough resources to answer your questions, and good
management. You can have this in India, but the move to India
indicates they
are trying to cut costs, and that means that they don't value tech
support,
and thus usually means they are not going to train there staff or
give them
the resources. Telephone support is annoying full stop. The best
implementation of support I have seen was on the Iomega site when you
had
live chat with a tech support representative over the internet, 24/7. It
allows you to do other things while waiting and is less inconvenient.
But it
still doesn't help unless the person on the other end can answer your
questions. I asked where drivers for my zip drive were and they say
it was
unsupported because it was about 10 years old. But then I found them on
their ftp site.
--
The iMac List is sponsored by <http://lowendmac.com/> and...
Small Dog Electronics http://www.smalldog.com | Refurbished Drives |
- Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! |
Support Low End Mac <http://lowendmac.com/lists/support.html>
iMac List info: <http://lowendmac.com/imac/list.shtml>
--> AOL users, remove "mailto:";
Send list messages to: <mailto:imac-list@mail.maclaunch.com>
To unsubscribe, email: <mailto:[EMAIL PROTECTED]>
For digest mode, email: <mailto:[EMAIL PROTECTED]>
Subscription questions: <mailto:[EMAIL PROTECTED]>
Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/>
---------------------------------------------------------------
iPod Accessories for Less
at 1-800-iPOD.COM
Fast Delivery, Low Price, Good Deal
www.1800ipod.com
---------------------------------------------------------------
