> Just had a couple of questions, and things I have learned since
> implementing
> the new KWM templates. Just for info. I am running IMail 6.04 on a Win2K
> server with 256 MB RAM, with a PII 350 processor with a Seagate Barracude
> 9gig HD and about 300 accounts. This server only works as a mail server.
>
> Questions I have for anyone out there: Is anyone else having trouble with
> AOL users connecting to their servers. When I used the Classic templates I
> had a user or two that could connect from their AOL dialup accounts. But
> since moving to KWM when they try to connect they find themselves
> in a login
> loop. They don't get an invalid user account message, just simply returned
> to the main login screen.
Have you CHECKED the "Ignore Source Address in Security Check" option in the
IMail Admin Console | localhost | Web Messaging? Very important for AOL user
support (see the Ipswitch KB).
> Also, on dialup connections the performance is very slow. The classic
> templates loaded very fast, but the KWM seems way slower, even accounting
> for loading a multiple frameset. Is this due to a limitation of the IMail
> web server and KWM combination. Often times the delay is so long it causes
> the connection to time out. Is there a way to help this out? Some sort of
> system tweaking that I can do? We primarily use the web interface on a
> LAN/WAN connection that is connected via T1s so for the most part
> it is not
> a problem, but we have users that like to check school mail from home, and
> they are a bit perturbed.
I'd say something else is going on... I've used KWM on a dial-up as low as
28.8, and it was acceptably fast (thought not as fast as a frameless set, to
be certain). The pages are as small as they can be with the features
included.
> A few things I have learned, but can't explain. We support a number of Mac
> users. Recently after the switch, lots of Mac users were unable
> to see their
> folders listing in the left pane. The text was showing the same
> color as the
> background. Upon upgrading these users from IE 4.5 to IE 5.0 this
> was fixed.
Mac IE4.5 was a veddy veddy bad browser... the upgrade to IE5 should be
considered a MUST-HAVE for Mac users.
As a final thought, consider offering the frameless templates as an
alternative on the login screen, like we're doing at
http://killerwebmail.com. Our continued testing has showed the only
requirement is that you use an external database on the domain in question,
and of course a bit of JavaScript and the modified form on the login page.
Contact me off-list if you want help setting something like that up... we're
working on a tutorial.
-Ron
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