Adam,
Are you speaking of the Classic or Killer templates? If the Classics, that
is an unavoidable issue due to the hardwired 12-minute session timeout
imposed by IMail. That's one of the main reasons we went to a frameset
design in the Killer templates.
You might suggest to the customer that the only way to avoid the timeout is
to shift-click the Compose link (or otherwise open the Compose window in a
new window), leaving the auto-refreshing Menu page beneath, so the session
stays current.
Either that, or try to talk Ipswitch into a configurable session timeout
value. :)
Hope this helps,
Ron
> I think I've found a bug. This is an e-mail I recieved from one
> of my users...
>
> >Quite often I begin writing an email and it takes a long time. I
> >get interrupted, or I need to think about what I'm writing.
> >
> >In the mean time, the connection times out. No problem, I log
> >back in.
> >Everything looks fine, I complete my email, and send it.
> >
> >Blam! My page disappears (as if it was sent). And a page is
> >displayed saying "The page can not be displayed" and all my
> >thinking and effort is gone.
> >
> >Screw this. Very frustrating. We need to fix this, and making the
> >time out longer doesn't cut it.
>
> What can I do to solve this users problem?
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