>my clients email wont leave the Q. I need someone to help me fix this via
telephone. I will pay for the help... call me at 714-572-8443 asap
This seems a DNS problem to me. Try the following:
- at the machine where IMail is installed, open a CMD window
- start nslookup
- issue the following commands replacing www.xxx.yyy.zzz with the DNS
address that you have setup for IMail. To find out which it is, go to
Control Panel -> Imail -> SMTP and see the DNS server addresses. Then enter:
server www.xxx.yyy.zzz
set retry=3
set q=mx
aol.com. <<<---- notice extra dot!
It should answer something like this:
aol.com MX preference = 15, mail exchanger = yh.mx.aol.com
aol.com MX preference = 15, mail exchanger = za.mx.aol.com
aol.com MX preference = 15, mail exchanger = zc.mx.aol.com
aol.com MX preference = 15, mail exchanger = zd.mx.aol.com
...
If you don't get an answer, it's definitely a DNS issue. If you do, it's
something else. Try different domain names instead of AOL (notice the extra
dot after "aol.com").
HTH,
Rubens
