I know the feeling. There is probably not a lot they could do anyway
even if you did get hold of someone in the know there. Sometimes
the only thing you can do is show the user a snip from your log
proving that the message was delivered to AOL. With certain
commercial clients I will do this.
One other thing I just thought of. Does the user have anything
in their Reply-To field in the Outlook Express client? I have
seen this cause a problem with AOL on occasion.
Dusty
----- Original Message -----
From: Anthony Poisson <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, June 21, 1999 12:19 PM
Subject: Re: [IMail Forum] sending to AOL
I know, dusty, I tried telling the customer, that according to the best
information I have is that it gets handed off successfully to AOL and I
can't tell what happens after that...of course I tried to contact AOL and
they were no help at all....Can' help you...well can I talk to a network
admin in the mail server division...nope, can't do that...well can I talk to
a tech support supervisor...nope, can't do that.....AAAAGGHHHHH
Thank You,
Tony Poisson
Tidalwave Technical Support
[EMAIL PROTECTED]
ICQ# 12481464
