Ricardo,
IMails install does NOT overwrite any system dlls. IMail puts all its files
and dlls in its own directory.
As for the recommendation to re-install SPs, this is usually to assure that
all system dlls are at the current version. One MSCE on the list told us that
it should be done after ANY software install. He also indicated that software
should be installed twice. We have seen a few instances where people having
trouble with webmsg service, were fixed after re-install of SP (like Justin!).
That is why we recommend it. It is one step in the troubleshooting
process.
Is that a 'good' explaination??
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
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In reply to 27 Aug message from [EMAIL PROTECTED]:
>I'd like to fully understand what SPs have to do with IMail upgrades.
>AFAIK, MS deploys Service Packs just to their code. So if IPSwitch DOES
>recommend reapplying SPs after upgrading IMail, I can only understand
>that IMail change some NT system files. But if it's true, IPSwitch
>should not just "recommend", they should say it clearly: "After an
>upgrade, it's MANDATORY to reapply SPs, because we overwrite some
system
>files".
>I know all of us have the same feeling (and behavior): "if you don't
>know what to do, reapply Service Packs".
>But honestly I was never comfortable with this. It makes me feel
>ignorant (more than I like to think I am).
>So I'd like IPSwitch to give us a technically better answer than a
>recommendation.
>Regards,
>Ricardo Freire, MCP
>Diretor T cnico
>All Ways Provedor Internet
>----- Original Message -----
>From: george <[EMAIL PROTECTED]>
>To: <[EMAIL PROTECTED]>
>Sent: Quinta-feira, 26 de Agosto de 1999 23:20
>Subject: RE: [IMail Forum] Dr. Watson (iwebmsg.exe)
>| We DO recommend reapplying service packs after Imail upgrades. |
>| George E. Dailey III
>| Ipswitch Technical Support
>| -----Original Message-----
>| From: [EMAIL PROTECTED]
>| [mailto:[EMAIL PROTECTED]]On Behalf Of System |
>Administrator
>| Sent: Thursday, August 26, 1999 10:13 PM
>| To: [EMAIL PROTECTED]
>| Subject: RE: [IMail Forum] Dr. Watson (iwebmsg.exe) |
>|
>| Ivan,
>|
>| I had the same problem as you, and it's not there anymore. Bad part
>is, I | don't know for sure what fixed it. Basically, I spent a day
>double-checking
>| all settings against what the manual said, upgraded to the newest
>version of
>| Imail, and then upgraded to SP5.
>| I honestly think that SP5 fixed my problem. I am now running it on
>all my | servers, and have not had a hiccup since. It fixed a radius
>crash for our | Ascends, fixed some MS-DNS issues, and other various
>things. I don't know | if support recommends this, but it may be worth
>a shot. |
>| Justin Ellison
>| [EMAIL PROTECTED]
>|
>| -----Original Message-----
>| From: [EMAIL PROTECTED]
>| [mailto:[EMAIL PROTECTED]]On Behalf Of Ivan Leung |
>Sent: Thursday, August 26, 1999 11:29 AM
>| To: [EMAIL PROTECTED]
>| Subject: [IMail Forum] Dr. Watson (iwebmsg.exe)
>|
>|
>| Hi friends,
>|
>| I know this had been a hot subject a couple weeks ago; and i didn't
>get to | feel the pain to restart the imail web msg server twice a day.
>Now we have
>| about 600 users on one machine, and it stops working at least twice a
>day. | I am getting nervous about this. The tech support didn't help
>much. I am | wondering how did you all fix the problems. I've tried
>turning off the web
>| monitoring and also i was told to re-apply SP4, problem still persist.
>I
| also checked the logfile and determine that when web msg went down,
>there is
>| no significant traffic going thru the server, last nite, it went down
>at | 5:00am in the morning.
>|
>| Any help would be appreciated,
>|
>| IVan
>|
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