It appears (from my research) that temp files(files being attached to a web messaging message) should be prefixed with IWM. I have not been able to find out anything about the bro prefixed files. These temp files can prevent people from attaching files to a web messaging message. As a result they should be deleted periodically (Unless you are having customer complaints about failure to attach messages, once a week should be fine).
_____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Don Schreiner Sent: Wednesday, May 09, 2007 2:00 PM To: Imail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] Understanding Temp Files Ted, Thanks for reply about these temp files. What is the difference between a temp file with prefixes IWM..tmp and BRO.tmp? Also, when u go to delete an older ~.tmp file (locked file) it will not delete unless you stop Web messaging because of the lock. If these files start to become numerous (which is the case for me), does it not have a negative affect on Web messaging processes? Thanks. -Don _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ted Nichols Sent: Monday, May 07, 2007 4:08 PM To: Imail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] Understanding Temp Files Any files like that in the Spool\web directory are typically orphaned attachment files. Normally something goes wrong in the process of a user adding an attachment to a message. The user never sends the message and their session ends abnormally. The ~ is just a way of denoting a file lock. In this case the Web Service has a lock on the temp file waiting till the user issues the send command, which will never come because the user's session died. These files can be safely deleted. Ted Nichols Ipswitch QA -----Original Message----- From: "Don Schreiner" <[EMAIL PROTECTED]> Sent 5/2/2007 9:54:15 AM To: Imail_Forum@list.ipswitch.com Subject: [IMail Forum] Understanding Temp Files I checked the knowledge base but still unclear. Under the ..\IMail\Spool\web\.. directory we are noticing a larger than normal amount of .tmp files (i.e. bro67.tmp, IWM652C.tmp, Bro063DO.tmp, etc.) on one of our servers. From what I understand these are associated with Web Mail. These files usually are displayed then delete on their own. Often they are left over and we clean out the folder from time-to-time. We can have one of these files several days old with a ~ tilde prefix, and it cannot be deleted unless you stop Web Messaging service. Why one of these files can remain so old and still be processing I am unclear. The only thing I can find on these temp files and their purpose is here at http://support.ipswitch.com/kb/IM-19980508-DM03.htm, but it does not give much in the way of specifics. Can anyone shed some more info on these files within this specific directory? Thanks. -Don *P.S. We are operating IMAIL 8.22 SP2 (and despite keeping our license up-to-date to the latest version year-in-year-out, as we are still uncomfortable to upgrade based on other user feedback relating to the poor Web Mail performance under load).
