Just wanted to let everyone know that side-stepping AOL fixed the
problem my user was having.
P.S. I've had several comments about how much people like the "new" Web
Messaging interface since the upgrade... good job Ipswitch.
Susan Doucette
Information Technology
Santa Cruz City Schools
405 Old San Jose Rd.
Soquel, CA 95073
831-429-3410 x212
Bruce Barnes wrote:
Susan,
Use ANY other browser besides AOL. AOL's browser, especially in recent
upgrades to version 9, always done "silently" by AOL at user sign off, cause
LOTS of problems with lots of web based applications.
We have a group of ambulatory surgery centers and have FORBIDDEN the use of
AOL on all of the company's desktops and laptops. We supply their work
e-mail and they don't need to have access to any other e-mail when they are
at work or are using a company supplied computer - no exceptions.
If the user has broadband DSL or cable modem, all they have to do is open a
session of another browser.
If they have to DIAL UP to AOL, then they will need to connect to AOL,
minimize the instance of AOL, and open another browser window.
Bruce Barnes
ChicagoNetTech
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Doucette
Sent: Monday, July 23, 2007 17:45
To: [email protected]
Subject: [IMail Forum] user Web Messaging problem after upgrade
I upgraded the mail server from 2006.1 to 2006.21 on Thursday. I tried
testing everything and it looked pretty good. But this morning I
received a call from a user saying she can't get into her email using
WebMessaging. Apparently she's getting logged in but the circle just
spins and it doesn't display the 49 messages it says are in her Inbox.
She's using AOL to access WebMessaging and I asked her to clear the
cache. That doesn't seem to have helped. Anyone else having this
problem? Any ideas how I can fix it? WebMessaging works fine from my
office using Firefox or IE.
Thanks,
~Susan
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