If you are running Windows XP, you should be making certain you are up-to-date on ALL of the security patches issued my Microsoft. These patches have corrected a number of security issues that make machines connected to the internet vulnerable to hacking and attack by spybots, worms, viruses and hackers. There are also some OPTIONAL patches that directly apply to XP security that should be applied. While patching is never fun, all of the XP, Windows 2000 (server and desktop), and Windows 2003 (server) patches we have applied, to more than 5,400 machines, have been stable and caused no problems. I would start by reverting BACK to the LAST DRIVER (available in the driver's window for the NIC) and then trying to run all of the available patches. You should also scan for viruses and spyware. If you can connect to the web, try the Trend Micro site and run the HOUSECALL software - it may take a couple of hours to complete. If you cannot connect to the internet to run the utility, your only choice may be to completely reinstall the OS.
After you have corrected the problem, make certain that ALL of your users are running as NON-ADMINISTRATORS, ie: without any administrative privileges. Running with administrative level privileges on a standard workstation makes it extremely vulnerable to "drive-by" infections when web sites are accesses or infected e-mail is opened. Yes, you will have a few people who will balk, but I make thousands of dollars every year cleaning up messes that are caused by people using their computers under an account that has full administrative access while connected to the internet. Bruce Barnes ChicagoNetTech Inc ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sharyn Schmidt Sent: Tuesday, August 28, 2007 08:25 To: [email protected] Subject: [IMail Forum] WAY OT: corrupt tcp/ip stack? Hi Folks, Need to pick the brains of the gurus out there. We are having a weird problem with some of our desktops. This has happened 3 times in the last 3 weeks. We thought the first one was a fluke, then the 2nd one, now a third. I have Googled the solutions to this and tried everything that I can find online, but so far the only fix has been to reinstall windows which isn't a good option. Here are the errors. It looks like, for some reason, the tcp/ip stack is being hosed, but replacing it doesn't seem to work. When doing an ipconfig, we get the following error: An internal error occurred: The request is not supported. Please contact MS product support services for further help. Additional information: Unable to query routing information When pinging 127.0.0.1: Unable to contact IP driver, error code 2 In device manager, when, show hidden devices, non plug and play devices, there is a yellow circle/explanation point icon next to the tcp/ip protocol driver. When looking at the properties of this device its says: This device is not present or not working properly or does not have all its drivers installed (code 24) When trying to repair the local area connection, the error is: Failed to query tcp/ip settings of the connection. This, to me, all points to a hosed tcp/ip stack. So far, I have deleted the Winsock entries in the registry and replaced the tcp/ip stack, replaced the NIC (even though I didn't think that would work) launched the windows recovery console and run a chkdsk /r , and done all the usual things to troubleshoot tcp/ip errors. I'm out of ideas, nothing seems to work. Anyone encountered this before and actually fixed it without reinstalling windows? This has been happening on our Win XP sp2 machines. No patches or any other additional software have been installed. Thanks in advance! Sharyn To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
