Steve,
When I say I 'telnet', I mean I used the telnet program to connect to a
service (SMTP port 25) on your computer, NOT to the telnet service on your
computer. Your blocking of 'telnet' is not what is keeping me from
connecting to!! In effect, I am emulating what another SMTP server (or POP3
client, port 110) is doing. If I cannot do it, neither will others! As I
said before, it does not appear IMail is answering for that domain, but also
means that something else is!
PS- if your users are familiar with the telnet program, it could be used to
check what ports onee can/cannot connect to. If run on a clients machine,
connect to the host and set port to 25, IMails SMTP service will answer
(assuming connection completes). Same can be done on port 110 (POP3) or 106
(password server). If the client cannot connect using telnet, then neither
will their POP3 client!
That users can browse, but not POP, tells me that something (router,
firewall) is allowing the port in question (80 for browser) to pass, but not
others (SMTP, POP3). The problem could be anywhere along the link between
the user and the server. Since I could not connect to IMail (from the 'net)
and your dial up users have the same trouble, I'd say it is somewhere on
your network, that the problem will be found.
Did you say 'no' to the Ping question? If the users cannot, then again, your
route/firewall may be the one blocking that protocol, or not having a route
for it. Under normal conditions, I would expect to be able to ping the host
from anywhere. If they can ping, then try the telnet (above) to see if it is
port specific.
As for SMTP Auth, checking the box means that IMail will not advertise this
capability to other servers and clients. This would have no effect on the
10051 error. PS2 - One must stop/start the SMTP service after making any
changes, for them to take effect.
Here is what I get when I connect to nautilus.site1.gtonline.net:
220 nautilus.site1.gtonline.net ESMTP MESSAGE 3.3.2/3.3.2 ESMTP server
This does Not look like IMail!
This is IMail: 220 X1 NT-ESMTP Server aaa.bbb.ipswitch.com (IMail 6.00
4298-1)
When I connect to nautilus.site2.gtonline.net, I see:
220 nautilus.site2.gtonline.net ESMTP MESSAGE 3.3.2/3.3.2 ESMTP server
This does Not look like IMail!
Maybe the problem is DNS? Are the above to hostnames part of IMail? Are they
correct (found as MX records for the domain!)? I did not find an IP for the
gtonline.net, so could not try that IP (if there is one!)
Just trying one more thing, looking for an IP for mail.gtonline.net, and
find:
mail.gtonline.net.
alias = portal.gtonline.net.
portal.gtonline.net.
alias = portal.site1.gtonline.net.
portal.site1.gtonline.net.
212.30.8.100
When I use this name/IP, and telnet on port 25, IMail answers!
220 X1 NT-ESMTP Server gtonline.net (IMail 6.00 2035-1)
So you DEFINITELY have DNS problems.
IMail knows gtonline.com, but DNS tells us to use the
portal.site1.gtonline.net, to get to the IP that IMail is using. So your
users will have to use this name in their POP3/SMTP setting, so they then
connect to IMail, as I did.
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "GTOnline Support" <[EMAIL PROTECTED]>
To: "Daniel Donnelly" <[EMAIL PROTECTED]>
Sent: Monday, March 13, 2000 3:21 PM
Subject: Re[2]: [IMail Forum] Outlook Express Problems ?
> Hi Daniel
>
> Sorry for the delay in getting back
>
> Friday, March 10, 2000, 5:03:13 PM, you wrote:
> > Actually, my list of Winsock errors shows 10051 is a 'network
unreachable'!
> > This implies to me, Route/router or firewall problems. User cannot
connect
> > to the host, because something is restricting access. Does a Ping to
the
> > host, work?
>
> No our users on on straight dial up with SMTP and POP3 allowed through
> our Access Control lists on our Cisco 5300 dial up units and 3600
> routers. Customers are reporting they can browse but not get mail,
> this only seems to be with Outlook users unfortunately our customer
> support is handled by a third party and we are getting second hand
> feedback, sorry ....
>
> > I just checked the domain, gtonline.net (assuming that is what you are
> > using!!) and when I telnet on port 25, it does not look like IMail is
> > answering!
>
> That is right Daniel, we have Telnet access barred except for certain
> IP's - Tell me, Somewhere, way back when, I saw something on SMTP
> auth, I have now ticked the box in the IMail Administrator, this does
> not appear to have made any difference, still the intermitant problem
> when logic says they (the customers) should not have been able to send
> at all with the SMTP auth on? what have I missed here?
>
> > Daniel Donnelly
> > Ipswitch Technical Support
> > ________________________________________________________
> > See our Knowledge Base at http://support.ipswitch.com/kb
>
> > ----- Original Message -----
> > From: "GT Online Admin" <[EMAIL PROTECTED]>
> > To: "Imail Forum" <[EMAIL PROTECTED]>
> > Sent: Friday, March 10, 2000 3:27 AM
> > Subject: [IMail Forum] Outlook Express Problems ?
>
>
> >> Hello
> >>
> >> I have upgraded from 5.9 to 6.2 in the last few days, however I am
> >> getting ongoing messages from customers using Outlook Express where it
> >> will not connect giving winsock error 100051 (Not connected), they can
> >> normally receive mail but not send it. Can somebody tell me if they
> >> are having similar problems or if there are any outstanding issues
> >> with Outlook express, love or loath Microsoft, it is one of the main
> >> email programs that people use so please no suggestion to get the
> >> customers to change mailer ..........
> >>
> >> Thanks in advance
> >>
> >> Steve
> >> GT Online
> >>
> >>
> >>
> >> --
> >> Best regards,
> >> GT mailto:[EMAIL PROTECTED]
> >>
> >>
> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> to be removed from this list.
> >>
>
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
>
>
>
> GT Online Tech Team
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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