Chris,
The log you included shows the IMonitor portion of IMail attempting to
stop/start the web messaging service. Unfortunately, if you had a DR Watson
visit (when the service went down), that screen that must be acknowledged,
could keep IMonitor from actually performing its work. There is a KB article
that tells you how to stop Dr W from displaying that screen.
As I read the log, because the service was stopped (already), IMonitor could
not stop it (in the second line). All the rest of the line seem normal.
After the time in the log, did you find the Web Messing service was not
running?
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Bailey, Chris" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, April 13, 2000 7:30 AM
Subject: [IMail Forum] Imail web service crashing.
> I wonder if anybody can shed some light on these IMail errors, as I can't
> find them documented anywhere.
>
> Our IMail server has over 1000 users and has crashed out twice recently,
> preventing web users from gaining access . The Internet link seems OK as I
> can ping in and out. Stopping and starting the "IMail Web Service" fixes
the
> problem, although the log file suggests that the service has not been
> started (see below).
>
> The following entries are made in the log: -
>
> 20000410 143349 SRVC STOP "IWEBMSG" service
> 20000410 143349 SRVC ERROR "IWEBMSG" - stop failed The service has not
been
> started.
> 20000410 143354 SRVC START "IWEBMSG" service
> 20000410 143359 SRVC UP WEB service "IWEBMSG" - Restarted
>
> Thanks in advance for any assistance.
>
> Chris
>
>
>
>
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