<rant>
This illustrates my general beef on email, RTF, and attachments in general.
Users MUST be educated. Just 'cause someone has made a pretty document using
MyObscureWordProcessor version 4.3, they think I'll have no trouble viewing
the damn thing as an attachment. Worse, they'll send this to my mom, who
knows Word from nothing (Hi, mom!). </rant>
Calmly, now... I'm working up a general help file on email usage and
attachments. The trick is that the sender isn't aware there is a problem,
only the recipient. Then it becomes your user's task to educate their
friends on what works and what doesn't; and I know some of our users aren't
up to the task. I'm trying to provide short and sweet documents which can be
forwarded to the senders for this purpose. Don't know if it will succeed,
but the problem isn't going to go away soon, if at all. I'd welcome
illustrations of specific systems with problems, like this Yahoo business--I
hadn't heard any complaints about this one, yet.
--Cal Frye, Western Reserve Academy, Hudson, Ohio ([EMAIL PROTECTED])
"Good generally conquers evil. Unless, of course, good is stupid."
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of R. Scott Perry
Sent: Friday, April 14, 2000 9:08 AM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] attachment issue in Web mail
> some of my users sent me nasty emails and told me that they
> will stop using it if the problem is not fixed within a week.
> If ipswitch can't help, can anyone in the forum help?
I doubt that anyone in the forum can help. The only way I could see to
"fix" the problem outside of Ipswitch making some changes would be to have
all web messaging access go though an ASP page that would search for MIME
headers, extract them, and de-MIME them. And continue doing that as many
times as was needed to unwrap the attachments. It would be very messy.
FYI, this happens when Yahoo users choose to forward the message "as
attachment". It is unfortunate that Yahoo has this as the default setting,
as I can see no reason why anyone would want to forward the message as an
attachment. With this setting, the user is sending the E-mail as a file
(for the end user to save on their hard drive, or use other software to
open), rather than as a normal text message. It is legal, and IMail isn't
handling it well, but Yahoo should really not have it as the default.
-Scott
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