A: Yes, I do frequently call MS as I need it.
B: There is no other software running on the mail server.
C: We are running NO evaluation copies of ANYTHING. Everything we have is
registered. Nobody touches the servers but me. No, the time is not being
mucked with.
D: I never said anything about FREE help from Ipswitch. I said per incident
help, which they refuse as well. They will not talk to me without buying a
full support agreement. I refuse to pay for something I may not use. A
per-incident basis is MUCH more acceptable. There's a little difference
between borrowing your local dealer's Porche and getting telephone support
from a vendor. If I treated my customers, the people using the networks I
maintain, the way Ipswitch's support treats their customers, I would be
looking for new ones or perhaps a new job.
I am looking for help, not smart-assed comments. I have been trying to get
help for WEEKS, yet nobody at Ipswitch seems to care. It must be nice to be
able to shove a product out the door, then not support it. Where do I sign
up to be able to do that?
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of
[EMAIL PROTECTED]
Sent: Monday, May 08, 2000 12:45 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
> I am running iMail 6.03, just recently upgraded. Some mails are
> getting through virtually instantly, and some are taking DAYS to be
> delivered on the SAME mail server to the same virtual host.
This is, as I'm sure you have guessed, quite abnormal and shouldn't be
happening.
> As time goes on, I am getting more and more frustrated with iMail
> and the lack of support I get from the telephone guys. All I get
> is "you must buy a service agreement, or we won't help you".
Wow! That's the same thing that the local Porsche dealer says when I to
borrow one of their cars. Strange world we live in.
Have you ever tried calling Microsoft with a problem?
> Even MS will help you over the phone, albeit at a $95 per
> incident call.
What do *they* say when you ask for free help? <G>
The first step is to take a look at your log files. See what the log
entries are when the file comes in, and when it leaves. That ought to tell
you something.
Then, check for the obvious: Is the date/time on your system correct? If,
for example, you keep turning back the clock to keep demos running, that
could have the effect you mentioned. Or, if you have other software mucking
around in the spool directory (a virus scanner not up to the task, for
example).
-Scott
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