Ummm.....I am aware of how a good baseline of NT should look. I'm not a
newbie at this. There are no other issues with the system. Contrary to
what you may believe, not all MCSEs are paper MCSEs.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Sanford
Whiteman
Sent: Monday, May 08, 2000 4:29 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
Frank,
I think the problem you're having in getting support is that the product
is known to perform effectively (with certain exceptions, none of which
would result in the catastrophic lack of performance that you're seeing)
when running on a plain-vanilla NT install. This NT install, though,
needs to be free of NIC driver issues, video issues, SCSI driver issues,
etc. Unless you flubbed something in your domain config, it's a sure
thing that the problem with your system lies outside of Ipswitch's
software. I don't forgive their pay-support policy, but from experience
with Imail (v6.03 included) I can tell you that, if they were to fix
your problem, it would be by having the NT experience to find an
NT-specific issue, not by having any specialized Imail knowledge (which
is not to say that they wouldn't have to understand SMTP/DNS/etc., but
that Ipswitch's implementation is not at fault).
Can you provide a (edited?) copy of your logs and a dump of your Imail
registry? I will be happy to take a look.
Sandy
-----Original Message-----
From: Frank Tanner <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Monday, May 08, 2000 7:24 PM
Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>If it were my choice, I probably already would have. The powers that be,
on
>the other hand, have decided they have shelled out all this money for
iMail,
>purchasing copies of it since v4.03 that they want to give it a go at
>getting it to work correctly. They went with it to begin with because it
>was supposedly a good product.
>
>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED]]On Behalf Of Dan Shadix
>Sent: Monday, May 08, 2000 4:02 PM
>To: IMail_Forum
>Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
>Frank,
>
>Why don't you just switch to MS Exchange?
>
>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED]]On Behalf Of Frank Tanner
>Sent: Monday, May 08, 2000 4:38 PM
>To: IMail_Forum@list. ipswitch. com
>Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
>You are looking at the incorrect one, unfortunately. MyBellybutton.Com is
>my personal domain, not my work domains.
>
>.200 is my website and .201 is my e-mail server. Yes, they both reside on
>the same box.
>
>You're troubleshooting the incorrect site, unfortunately.
>
>The IPs for the server that I am having the problem on are completely
>different.
>
>I didn't say I couldn't change any configurations. I said that I cannot
>relocate any of the domains to other boxes.
>
>So...What you're saying is you refuse to help me unless I buy a support
>contract?
>
>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
>Sent: Monday, May 08, 2000 2:54 PM
>To: [EMAIL PROTECTED]
>Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
>Frank,
>
>Of course they have to be answering, but, if all IPs are associated with
>their own domains and you are providing email services for all of them
>with
>IMail, then each SHOULD answer with a 'different name' and that is not
>true
>for the 2 IP I found/used. Of course, I was only talking about the
>mybellybutton.com / mail.mybellybutton.com domain(s) and the .200 and .201
>IPs. I suspect these 2 IPs and their configuration (if one of them is the
>Primary IP) is the root of your problem.
>
>If you insist that mail configuration cannot be changed, I think that will
>make it just a wee bit hard to resolve your troubles. Something may have
>to
>'give'. I suspect that once properly configured, it won't make any
>difference to your users, but until I (or someone in support!) has your
>full
>configuration, we won't be able to say for sure.
>
>So I do not have to provide you support via the forum, I suggest you
>contact
>the support address and explain the problem. Also, ask for, and fill out
>the
>IMail WorkSheet, with all your configuration details. Once you do that, I
>would be happy to take a look over the info you provide (ask your IMail
>support contact to contact me!).
>
>Daniel Donnelly
>Ipswitch Technical Support
>________________________________________________________
>See our Knowledge Base at http://support.ipswitch.com/kb
>
>
>----- Original Message -----
>From: "Frank Tanner" <[EMAIL PROTECTED]>
>To: <[EMAIL PROTECTED]>
>Sent: Monday, May 08, 2000 5:04 PM
>Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
>> To be precise, we have 10, yes 10, IPs on the server. All associated
>with
>> separate mail hosts. Yes, all 10 of them are answering. They have to
>be.
>> Each one belongs to a separate company, and therefore is it's own
>entity.
>> We are the central NOC for all of the companies. So, we manage all of
>the
>> mail domains. For now, due to migration size etc, it is IMPERATIVE that
>all
>> mail domains stay exactly where they are at.
>>
>> -----Original Message-----
>> From: [EMAIL PROTECTED]
>> [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
>> Sent: Monday, May 08, 2000 1:31 PM
>> To: [EMAIL PROTECTED]
>> Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>>
>>
>> Ipswitch does support its IMail users, via phone during the warranty
>period
>> and after via email to our support address. You do not need a S/A to get
>> answers to email questions. You just cannot get phone support without
>the
>> S/A, after the warranty period. This is not what you are saying, so I
>just
>> had to make sure you really understood what you were hearing over the
>phone
>> and that this is what was actually said to you, when you called.
>>
>> Local delivery problems are almost always associated with
>mis-configuration
>> of IMail. I see you have at least 2 IPs on the computer and IMail is
>> answering both. If you have both configured the same way (OHN, Alias,
>Top
>> Dir) in IMail, that could be part of your problem.
>>
>> When IMail is configured correctly, local delivery to any user or domain
>> should be just about immediate, under almost every circumstance. With
>> default SMTP settings (Queue Timer and Number of tries), all mail is
>> delivered or returned in about 10 hours (assuming each message can
>actually
>> be checked in that time, you would have to have _a lot_ of messages in
>the
>> queue, for this not to be true).
>>
>> The KB does address many situations, those that are common and some that
>are
>> somewhat more unique. It is awful hard to write an article with just a
>> single instance of a problem, without intimate experience with the
>> situation. So we cannot always have answers for every possible problem,
>> until after someone has solved it. Your is a bit unusual, but there are
>at
>> least one KB article that may be of help:
>> http://support.ipswitch.com/kb/IM-19990730-DM01.htm
>>
>> Daniel Donnelly
>> Ipswitch Technical Support
>> ________________________________________________________
>> See our Knowledge Base at http://support.ipswitch.com/kb
>>
>>
>> Please visit http://www.ipswitch.com/support/mailing-lists.html
>> to be removed from this list.
>>
>
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