Ipswitch does support its IMail users, via phone during the warranty period
and after via email to our support address. You do not need a S/A to get
answers to email questions. You just cannot get phone support without the
S/A, after the warranty period. This is not what you are saying, so I just
had to make sure you really understood what you were hearing over the phone
and that this is what was actually said to you, when you called.
Local delivery problems are almost always associated with mis-configuration
of IMail. I see you have at least 2 IPs on the computer and IMail is
answering both. If you have both configured the same way (OHN, Alias, Top
Dir) in IMail, that could be part of your problem.
When IMail is configured correctly, local delivery to any user or domain
should be just about immediate, under almost every circumstance. With
default SMTP settings (Queue Timer and Number of tries), all mail is
delivered or returned in about 10 hours (assuming each message can actually
be checked in that time, you would have to have _a lot_ of messages in the
queue, for this not to be true).
The KB does address many situations, those that are common and some that are
somewhat more unique. It is awful hard to write an article with just a
single instance of a problem, without intimate experience with the
situation. So we cannot always have answers for every possible problem,
until after someone has solved it. Your is a bit unusual, but there are at
least one KB article that may be of help:
http://support.ipswitch.com/kb/IM-19990730-DM01.htm
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Frank Tanner" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, May 08, 2000 2:51 PM
Subject: [IMail Forum] BIG Problem/Dissatisfied Customer
> Ok.....I'm running into a VERY serious problem. This is causing us no end
of
> grief.
>
> I am running iMail 6.03, just recently upgraded. Some mails are getting
> through virtually instantly, and some are taking DAYS to be delivered on
the
> SAME mail server to the same virtual host. There is absolutely zero in
the
> KB about this sort of issue. I have had more problems with the iMail
server
> line of products than I ever had on my WORST day with MS Exchange. As
time
> goes on, I am getting more and more frustrated with iMail and the lack of
> support I get from the telephone guys. All I get is "you must buy a
service
> agreement, or we won't help you". This is unacceptable. When I pay
almost
> $700 for a piece of software, I expect the company to stand behind their
> product. Period. Even MS will help you over the phone, albeit at a $95
per
> incident call. Plus I have Technet at my disposal. IpSwitch offers
nothing
> of this sort and the KB is woefully lacking in useful help for my
problems.
>
> To put it bluntly, If you're out there IpSwitch, support your product and
> help me with my problems.
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
> Sent: Monday, May 08, 2000 11:36 AM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] Imail ignoring MX records?
>
>
> NT uses the \winnt\system32\drivers\etc\HOSTS file before checking DNS, so
> an entry there could shortcut DNS!
>
> Daniel Donnelly
> Ipswitch Technical Support
> ________________________________________________________
> See our Knowledge Base at http://support.ipswitch.com/kb
>
> ----- Original Message -----
> From: "Eric Shanbrom" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Monday, May 08, 2000 1:31 PM
> Subject: Re: [IMail Forum] Imail ignoring MX records?
>
>
> > Make sure you are specifying the correct DNS server in the Imail
> > configuration not just in the machine's TCP setup
> >
> > Eric S
> >
> > ----- Original Message -----
> > From: "Troy Settle" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Monday, May 08, 2000 12:50 PM
> > Subject: RE: [IMail Forum] Imail ignoring MX records?
> >
> >
> > >
> > > Kevin,
> > >
> > > Thanks for the effort, but if you had read my original message, you
> would
> > > note that nslookup on the _same_ host that Imail is running on does
> return
> > > the correct information from the name server.
> > >
> > > If nslookup is able to get the correct information, why wouldn't Imail
> be
> > > able to get that same information?
> > >
> > > -Troy
> > >
> > >
> > > ** -----Original Message-----
> > > ** From: [EMAIL PROTECTED]
> > > ** [mailto:[EMAIL PROTECTED]]On Behalf Of Kevin
> Coveney
> > > ** Sent: Monday, May 08, 2000 11:57 AM
> > > ** To: [EMAIL PROTECTED]
> > > ** Subject: RE: [IMail Forum] Imail ignoring MX records?
> > > **
> > > **
> > > ** Verify your DNS entries at the Imail server. If they are not
correct
> or
> > > ** the servers they specifiy are not functioning, Imail will use the
> stack
> > > ** settings to look up an "A" record and attempt delivery.
> > > **
> > > ** Don't forget to stop and restart services after changes.
> > > ** If the DNS settings are correct, try rebooting the server.
> > > **
> > > ** -Kevin
> > > **
> > > ** > -----Original Message-----
> > > ** > From: [EMAIL PROTECTED]
> > > ** > [mailto:[EMAIL PROTECTED]]On Behalf Of Troy
> Settle
> > > ** > Sent: Monday, May 08, 2000 11:31 AM
> > > ** > To: Imail List
> > > ** > Subject: [IMail Forum] Imail ignoring MX records?
> > > ** >
> > > ** >
> > > ** >
> > > ** > All,
> > > ** >
> > > ** > Imail 5.09 seeems to be ignoring MX records... anyone know
> > > ** what's up with
> > > ** > this?
> > > ** >
> > > ** > I searched the Ipswitch knoledgebase for "imail mx" but didn't
> > > ** > come up with
> > > ** > any relevant docuements.
> > > ** >
> > > ** >
> > > ** > >From the log:
> > > ** >
> > > ** > 05:08 06:06 SMTP-(000003DC) Q:\IMAIL\spool\Q351714a.SMP
> > > ** > 05:08 06:06 SMTP-(000003DC) processing
> Q:\IMAIL\spool\Q351714a.SMP
> > > ** > 05:08 06:06 SMTP-(000003DC) Trying kinematics.com (0)
> > > ** > 05:08 06:06 SMTP-(000003DC) Connect kinematics.com
> > > ** [207.76.72.2:25] (2)
> > > ** > 05:08 06:06 SMTP-(000003DC)
> > > ** > 05:08 06:06 SMTP-(000003DC) SMTP_DELIV_FAILED
> > > ** > 05:08 06:06 SMTP-(000003DC) >QUIT
> > > ** > 05:08 06:06 SMTP-(000003DC)
> > > ** > 05:08 06:06 SMTP-(000003DC) requeuing
> > > ** Q:\IMAIL\spool\Q351714a.SMP R0 T15
> > > ** > 05:08 06:06 SMTP-(000003DC) finished
> > > ** > Q:\IMAIL\spool\Q351714a.SMP status=3
> > > ** >
> > > ** > Why is it trying to connect to the A record for the domain
> > > ** when there's a
> > > ** > perfectly valid MX record? Here's the nslookup from the same
host
> > that
> > > ** > Imail is running on:
> > > ** >
> > > ** > > set type=mx
> > > ** > > kinematics.com
> > > ** > Server: rad-dns-01.i-plus.net
> > > ** > Address: 209.100.20.2
> > > ** >
> > > ** > kinematics.com MX preference = 10, mail exchanger =
> > > ** mail.kinematics.com
> > > ** > kinematics.com nameserver = Rad-DNS-01.i-plus.net
> > > ** > kinematics.com nameserver = Rad-DNS-02.i-plus.net
> > > ** > mail.kinematics.com internet address = 209.100.20.44
> > > ** > Rad-DNS-01.i-plus.net internet address = 209.100.20.2
> > > ** > Rad-DNS-01.i-plus.net internet address = 209.100.20.8
> > > ** >
> > > ** > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > ** > to be removed from this list.
> > > ** >
> > > **
> > > ** Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > ** to be removed from this list.
> > > **
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > to be removed from this list.
> > >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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