Just because you can ping him, does not mean that he can ping (or connect)
to your computer. He needs to use a tool that can 'ping' (or even telnet or
lookup, etc). Try ping to something closer to his computer (his ISPs
router?) then move closer to your network, then your computer. The problem
is the MAC is not resolving the IP from the name correctly, or someething on
the network is blocking the connection to your server. If he is using POP3,
then try port 110.
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Bobby Cannon" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, June 07, 2000 3:51 PM
Subject: RE: [IMail Forum] Mac and Outlook Express V. 4
> He is nowhere to be found in the logs. So he's obviously not even finding
> my server. He does have a static ip address, and I can ping it. What's
my
> next move? Thank you, and yes I'm still breathing, just been putting out
> fires all day!
>
> Sincerely,
>
> Bobby Cannon
>
> eonBusiness(tm)
>
> -----Original Message-----
> From: Len Conrad [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, June 07, 2000 11:43 AM
> To: [EMAIL PROTECTED]
> Subject: RE: [IMail Forum] Mac and Outlook Express V. 4
>
>
> ok, take a deeep breath, and ....
>
> show us your logs, snipped from where you find him dealing with your mail
> server.
>
> Len
>
> ===============
>
>
> >Yes. DNS is correct, no doubt about that. He does have mail1.domain.com
> in
> >his settings. Any ideas? I just think he's on a pretty old Mac , but it
> >doesn't make any sense to me.
> >
> >Sincerely,
> >
> >Bobby Cannon
> >
> >Please visit http://www.ipswitch.com/support/mailing-lists.html
> >to be removed from this list.
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
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