Ok, it's really no big deal since it doesn't happen a lot in any given day
but I've seen it happen a dozen times or so.
-------------------------------------
Angel Castillo, MCSE, MCP+I
MIS Dept. Jobs.com
IMail System Administrator
[EMAIL PROTECTED]
(214) 273-7629
"When you love what you do...you're alive!"
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
Sent: Friday, June 16, 2000 4:00 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] List Server Issue
OK, now I have a better picture. I have seen a few cases when replying, it
(the email client!) chooses the 'wrong' address and uses the 'list-owner'
(mail is actually sent to the alias, so it goes to you!), rather than the
'Sender'. I've not actually 'seen' this happen, only the results (on this
list, in fact). Now sure exactly what is happening, but it seems to be a
client issue, not the list server, but I do not have much evidence to go on.
So I don't have a fix for you, only more questions about how often, who
seems to be most affected, what is shown in both client and server logs,
etc.... Guess what I'm saying is collect more information about the specific
times it happens and look at them in more detail.
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Angel Castillo" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, June 16, 2000 3:53 PM
Subject: RE: [IMail Forum] List Server Issue
> Daniel,
>
> The subscribers to the list (which includes myself) received the original
> e-mail from a user called Carolyn. She sent the message to our officemail
> list which sends it to all employees in our headquarters office. Now, in
> the To: field it says it's sending it from officemail-owner to
> [EMAIL PROTECTED] It always says this, but if I hit the reply to
button
> it will send my reply back to Carolyn...like it should according to how
the
> list server works. This is not what's happening with this particular user
> ([EMAIL PROTECTED]). This apengra clicked on the "reply" button and
instead
> of it going back to Carolyn it went to officemail-owner which is me! I'm
> the owner off all our list servers but this officemail-owner is created
> automatically by IMail's list server. I'm starting to get confused now
:-)
>
> Here is a copy of the original message and my 1st reply back to the user:
>
> Amy,
>
> Once again...a reminder to pay attention to the "TO:" box and make sure
it's
> Carolyn you're sending this e-mail to. You've just sent this to the whole
> home office :-)
>
> -------------------------------------
> Angel Castillo, MCSE, MCP+I
> MIS Dept. Jobs.com
> IMail System Administrator
> [EMAIL PROTECTED]
> (214) 273-7629
> "When you love what you do...you're alive!"
>
> -----Original Message-----
> From: Amy Pengra [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, June 15, 2000 11:28 AM
> To: [EMAIL PROTECTED]
> Subject: RE: Payroll Checks
> Importance: High
>
> Hi Carolyn!
>
> Hope you had a nice vacation. Speaking of, can you please verify how July
4
> is being handled...I'm getting several questions from my team about it.
>
> Thanks!!
> Amy
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, June 15, 2000 10:19 AM
> To: [EMAIL PROTECTED]
> Subject: Payroll Checks
>
> If you have direct deposit your check stub was mailed to your residence.
If
> you are to receive an actual check, please pick it up from Julie at the
> reception desk Suite 230. You will be asked to sign for it and please do
> not ask someone else to pick your check up for you.
>
> P.S. - The original message above was sent by a user called Carolyn yet
the
> To: field says "officemail-owner"...why? and why when I hit reply it goes
to
> Carolyn, but other users have the problem to where it goes back to the
list,
> etc.
>
> -------------------------------------
> Angel Castillo, MCSE, MCP+I
> MIS Dept. Jobs.com
> IMail System Administrator
> [EMAIL PROTECTED]
> (214) 273-7629
> "When you love what you do...you're alive!"
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
> Sent: Friday, June 16, 2000 2:24 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] List Server Issue
>
>
> Got a copy of the persons 'Reply' (did she keep a copy)? I'd have to see
> that, to tell what is really happening. Look at the Reply To: field and
the
> time of her sending, and check the log to see what address is shown in the
> RCPT TO: line. They should match!
>
> If the message _was_ addressed to the list (as you seem to think), why did
> the subscribers not get her message (you said they did not, but they
> _should_ have, if the reply address was the list and moderator not set!)?
So
> this would seem to indicate, the Reply address was not the list address,
but
> something completely different (like your address?!).
>
> What is the email address of the 'Owner' for that list? If that is yours,
> that could be why you got the message (as if the list were in Moderator
> mode). Now, it should not think Moderator is enabled, but if imailsrv
> thought is was, that address would be used as the destination of the
> delivery.
>
> When this happens, does it continue (for this list) until you do something
> (what do you do?)? If it does, that would imply to me, that something is
> trashing the program file (imailsrv.exe). Check your disk system and
files!
>
> Daniel Donnelly
> Ipswitch Technical Support
> ________________________________________________________
> See our Knowledge Base at http://support.ipswitch.com/kb
>
> ----- Original Message -----
> From: "Angel Castillo" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Friday, June 16, 2000 2:06 PM
> Subject: RE: [IMail Forum] List Server Issue
>
>
> > Daniel,
> >
> > Sorry if I wasn't clear but here I go again to explain:
> >
> > 1.) Yes, the settings for "Reply to Sender" which is the default is
set.
> > It's NOT set for sending to the whole list.
> >
> > 2.) Refuse Null Sender is NOT checked.
> >
> > 3.) Yes, postmaster is resolving to me, but I have a filter setup
within
> my
> > Outlook that any message addressed to "postmaster" will go to a separate
> > folder which these messages are not going in. I got the message because
> my
> > e-mail address is on the list as well.
> >
> > 4.) The user didn't change anything in the "To:" field. They simply
hit
> > their "reply" button to reply to the original sender but instead of
going
> to
> > the sender it went out to the whole list again.
> >
> > Now what?
> >
> > -------------------------------------
> > Angel Castillo, MCSE, MCP+I
> > MIS Dept. Jobs.com
> > IMail System Administrator
> > [EMAIL PROTECTED]
> > (214) 273-7629
> > "When you love what you do...you're alive!"
> >
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
> > Sent: Friday, June 16, 2000 12:27 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: [IMail Forum] List Server Issue
> >
> >
> > Angel,
> >
> > Do you have the SMTP Security set to 'Refuse Null Senders'? If you do
> > (change it!), then rejected email mesages are not being delivered to
your
> > users and those will help you troubleshoot your situation.
> >
> > I read your messge several times but still do not understand your
> situation.
> > Do you have the list setting, Reply to list, unchecked? If you do, then
> the
> > rest of your message does not make sense (replies would only go to the
> > sender, to send to the list, user would have to change the TO: address,
> not
> > reply!). If it is checked, then the only reason I can see for your
message
> > to make sense, is that you are the 'postmaster' so you got her
> 'Misdirected'
> > (or your email address was the orginal sender, that she replied to)
> message
> > and the postmaster response back to the sender, was swallowed by the
> 'Refuse
> > Null Sender'.
> >
> > Daniel Donnelly
> > Ipswitch Technical Support
> > See our Knowledge Base at http://support.ipswitch.com/kb
> >
> > ----- Original Message -----
> > From: "Angel Castillo" <[EMAIL PROTECTED]>
> > To: "Ipswitch List" <[EMAIL PROTECTED]>
> > Sent: Friday, June 16, 2000 10:38 AM
> > Subject: [IMail Forum] List Server Issue
> >
> >
> > > Ok, I've mentioned this before but now I have more info to aid in this
> > > ongoing investigation. Here it goes:
> > >
> > > I've had sporadic issues with users that reply back to a list server
but
> > > instead of the message going back to the individual who sent the
message
> > it
> > > goes back to the whole list. I've confirmed that the default settings
> for
> > > the list are correct in regards to it going back to sender vs. list,
the
> > > users are hitting the "reply" button not the "reply to all", etc.
> > >
> > > This last instance the user hit reply and it never got back to the
> > original
> > > sender but I received it. I thought everyone in the company received
it
> > but
> > > I have new info that says that didn't happen either. I mean this user
> > never
> > > received her own reply and everyone in her dept. claims they didn't
> > receive
> > > it. I'm thinking that I received it because I'm the owner of all the
> > lists
> > > but I'm puzzled as to why didn't the original sender receive it
either?
> > >
> > > Anyway, has anyone every experienced this and if so could you point me
> to
> > > the right direction before I have to call Ipswitch Support on this.
> > >
> > > -------------------------------------
> > > Angel Castillo, MCSE, MCP+I
> > > MIS Dept. Jobs.com
> > > IMail System Administrator
> > > [EMAIL PROTECTED]
> > > (214) 273-7629
> > > "When you love what you do...you're alive!"
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > to be removed from this list.
> > >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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