Hi Ajay,
I have experienced exactly the same problem. The final resolution was to
move the
user's email account over to a new mail server! If I connected via Outlook
to his
account it would "unlock", he could then download the mail as normal. The
problem
occurred randomly, there did not appear to be any pattern or anything out of
the
ordinary in the logs. We tried to remove his account, the email directory
and even the
domain but the problem remained.
Since the user moved to the 'new' Imail 6.x box he has reported no problems.
The 'old'
mail server that exhibited the problem was an Imail 6.x box upgraded from
Imail 5.x - I'm
not sure if this is relevant. No other users have ever reported the same or
a similar
problem - very strange!
I've searched the KB articles but to no avail. Has anyone else suffered
similar
problems and is there a resolution?
{Bob}
----- Original Message -----
From: "Ajay Tikoo" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, October 02, 2000 5:37 PM
Subject: [IMail Forum] Outlook can not connect to IMail.
> I have a strange problem. One of our users has two mailboxes on our Imail
> server (one his personal mailbox and one corp. info mailbox). He uses
> Outlook 2000 as the mail client. He has no problems in accessing one of
the
> mailboxes while he is occationally not able to connect to the other
mailbox.
> But he is allways able to connect thru web messaging.
> If I connect to the culprit account from any other POP client, it gets
> connected properly and after making this connection, the user is able to
> connect from outlook as well. So there is no problem for a few days after
> which the same episode repeats.
> Has someone had similar problems earlier? Can someone guide me in
> troubleshooting this problem?
> Thank you in advance.
>
> ___________________________________________
> Ajay Tikoo
>
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