Greg:
We have been running Imail for the past 2 years. Yes we do pay for a service
contract. We have called tech support MANY times for assistance, they have
always answered ALL my questions and solved the problem ASAP. If you can't
pay for the support then you should change. To obtain reliable and
consistent technical support you MUST pay for it. If you have a service
contract with Ipswitch, complain about it.
What is your problem with webmail?
Russ Terry
System Administrator
Cybertime Network Services
[EMAIL PROTECTED]
909-790-3440 Office
909-790-3441 Tech Support
909-790-3442 NOC
909-790-3443 FAX
----- Original Message -----
From: "Greg Wanner" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: "IMail Forum" <[EMAIL PROTECTED]>
Sent: Thursday, October 12, 2000 7:00 AM
Subject: [IMail Forum] IMAIL SUPPORT - NOT!
> I hate to use this forum to vent against IMAIL Tech Support but can anyone
> tell me how to get support!
>
> Because paying for a support contract sure isnt' the way! We have had a
> major problem for months in reference to web mail and they have done
> nothing. Everytime I can, the tech I need is on the phone and will call
me
> back, right! Or they leave me on hold at my expense for excessive lengths
> of time to never return to the phone.
>
> I guess my only solution is to change mail servers, anybody have any
> comments as to a product that actually works the way it is suppose to and
> will provide support when paid for? And for those thinking of purcahsing
> IMAIL I would reconsider!
>
> [EMAIL PROTECTED]
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
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>
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