> >When I set up his mail account like I usually do for customers that do
not
> >use us for Internet access, he cannot get his email.
>
> "get" with what? POP3, web mail?
POP3.
>
> >His username and password box keep coming up on the screen.
>
> ... of what program?
Outlook Express 5
>
> >He is connected via DSL and the company that hooks him up will not
> >give us the IP of the DSL Router.
>
> It's probably not a fixed ip anyway, but DHCP.
>
> Have him try to send you mail and you will see what ip he's
> connecting from in the Imail logs, fwiw.
I tried that IP from the header and it did not work.
>
> >It is set up using NAT and his inside computers are using the
> >192.168.*.* IP's.
>
> NAT "shouldn't" be a pb.
>
> >He can get his email from his other host. He cannot from us.
>
> His other ISP may be blocking all port 25 access to all ip's except
> those of the DSL provider, so he can't SMTP mail to your machine. He
> should be able to get POP3 and web mail access.
He is using a hosting provider outside of his ISP now... that is what is
frustrating, we set it up the same way.
>
> Check your logs for his activity and attempted logons.
I will do this next. I need to setup a log anylyzer too...
Sheldon
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