John,
By all means ignore my questions, I don't really expect (want) answers. Just
trying to give you some things that I would look at, if I were still doing
support (which I'm not, but my boss lets me amuse all you forum members).
I'm glad to hear that the Support people have asked the same questions
(means I taught them well). But if they don't ask all of them, maybe you
should still find the answers, just so you can be sure that this is not some
outside influence (which does happen!).
I would be interested (and so will others) what the final resolution is.
Good Troubleshooting,
Daniel Donnelly
____________________________
----- Original Message -----
From: "John Carter" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, November 15, 2000 5:41 PM
Subject: Re: [IMail Forum] IMail 6.0 Log Files - Ron - How...
> Actually Support has been working on it. We have sent several emails
> back and forth today on the issue (including some of your questions
> below.) But I saw Steve's message about the Log Server and was curious.
>
> John
>
> P.S. I'm not ignoring your questions and would be happy to respond to
> them on the list, but didn't because Support is working it. If between
> us we can't figure it out, I'll likely come to the list for help.
>
> Daniel Donnelly wrote:
> >
> > John,
> >
> > I have seen something like this, when using the Web MSG to view the
logs.
> > But an actual log file that has bad data? No, I have not seen one. If
you
> > sent one to support, I'm sure they are looking at it, but it may take a
> > while to get all the right people to see it, then try to figure out why
it
> > is happening, propose a solution, see if it works, .... So please be
> > patient, but don't be afraid to remind them (once a day?) if you need.
> >
> > As I said earlier, I have not used SysLog all that often and your trying
it
> > might offer another 'clue' for the Techs to use. If it works, then you
have
> > better logs and we have a(nother) clue.
> >
> > I wonder just how busy your hard disk is and the average size of your
daily
> > log files? Is this a large system (lots of users, domains) and what is
the
> > harware running IMail?
> >
> > Are you seeing any other symptoms, like performance or problems with
users
> > connecting? How about sending large (2-5 M) messages? What is average
CPU
> > utilization? Basically, how is the system working overall and in
particular,
> > when you are using the consol and normal Imail message handling?
> >
> > Anything that might be keeping the log files being opened and closed as
> > needed might contribute to the missing data in them.
> >
> > You might even experiment with the log each service is using. Or if just
one
> > service writing to the log, has any effect (Size I'm sure, but other
than
> > that). Combinations are another possibility.
> >
> > So I'm saying, I don't know more than the support people at this point
and
> > anything you can do to show us the conditions under which it does or
does
> > not occur, can help me (and them), learn why this is happening (I cannot
> > duplicate and supsect they cannot, either).
> >
> > Daniel Donnelly
> > ________________________________________________________
> >
> > ----- Original Message -----
> > From: "John Carter" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Wednesday, November 15, 2000 11:52 AM
> > Subject: Re: [IMail Forum] IMail 6.0 Log Files - Ron - How...
> >
> > > I'm dealing with Tech Support right now about corrupt log entries in
my
> > > sysmmdd.txt files. (Causes both analyzers to crash.) So -- would
> > > Steve's idea about the Log Server handling things better also include
> > > less likelihood of corrupt entries? I don't particularly care which
> > > logging method I use as long as it does the job.
> > >
> > > Thanks,
> > > John
> > >
> > > Daniel Donnelly wrote:
> > > >
> > > > Steve,
> > > >
> > > > To be perfectly honest, I have rarely used the SysLog myself, so
cannot
> > say
> > > > exactly how it handles the disk writing. Since I have set it up on
my
> > > > computer now, I'll do some looking and get back to you. However,
this
> > > > computer only processes my personal email (or other test stuff I
do), so
> > the
> > > > load is normally very low.
> > > >
> > > > I can say that I did look at the date/time of the log file yesterday
and
> > it
> > > > did update quickly, after I sent a message (as I expected and
similiar
> > to
> > > > using other methods). That would tell me that any 'chunking' is done
> > fairly
> > > > quickly and may be limited in size or time.
> > > >
> > > > Maybe one of the other Ipswitch people will provide us with more
details
> > now
> > > > that I have admitted my limited knowledge of the subject.
> > > >
> > > > I would have to agree with you Steve, about the effects, at least in
> > > > general.
> > > >
> > > > Daniel Donnelly
> > > > ________________________________________________________
> > > >
> > > > ----- Original Message -----
> > > > From: "Steven Moore" <[EMAIL PROTECTED]>
> > > > To: <[EMAIL PROTECTED]>
> > > > Sent: Tuesday, November 14, 2000 5:56 PM
> > > > Subject: RE: [IMail Forum] IMail 6.0 Log Files - Ron - How...
> > > >
> > > > > >Why would I use the Syslog Server over the other types of logs?
> > > > >
> > > > > Because then the log server is handling the problem of when to
write
> > info
> > > > to
> > > > > disk and what to write, this leaves the other processes to
concentrate
> > on
> > > > > what they do best.
> > > > >
> > > > > I think that the log server writes to the disks in chunks (is this
> > true
> > > > > Dan??) rather than line by line. This makes it a much more
efficient
> > way
> > > > of
> > > > > logging.
> > > > >
> > > > >
> > > > > Steve
> > > > >
> > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > > to be removed from this list.
> > > > >
> > > > > An Archive of this list is available at:
> > > > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > > > >
> > > >
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> > > >
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