At 05:52 AM 2/14/02 -0500, discuss wrote: >I followed the discussion here since the last call on my service >contract call to Ipswitch was met with someone who could not >answer one question without putting me on hold and asking someone >else.
>Since Ipswitch's crack technical support team is now beyond my want to pay - We have decided not to renew our service contract since Ipswitch does not seem to respond to email questions much and we think a 50% annual maintenance fee is awfully high compared to the industry "standard" which is more like 10% to 15%. It does not appear to us to be a value for the money. If they were to try the "standard" and actually offer the service we might be inclined to subscribe. So far we have not observed this effect of Webmessaging but most of our users do not use it much if at all. We are on a Win2K box and running version 7.05 just updated from 6.0x so I am not anxious to discover this problem. If we begin to see it we probably will recommend everyone use mail2web.com to get their e-mail. Orin R. Wells AWASCO, Inc. P. O. Box 5427 Kent, WA 98064-5427 (253) 630-5296 email: [EMAIL PROTECTED] Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
