Or, who's at fault?

A customer has their mail reader (Outlook Express) set to send their
outgoing email through our server (they are not local) and they have marked
the checkbox saying to send their POP3 username/password for the connection.
They are trying to send a message out and are getting the following error:

The message could not be sent because one of the recipients was rejected by
the server. The rejected e-mail address was '[EMAIL PROTECTED]'. Account
'mail.validdomainname.com', Protocol SMTP, server response 550 not local
host, aol.com not a gateway, Port 25, Secure (SLL) No, Server error 550,
error # 0x800ccc79

Since some of their email is going out, I'm guessing there is some problem
with AOL, but I need to be able to give them an explanation as to what is
wrong -- not just "it's AOL".

Thanks for the help.

Bob Ferguson
Sound Data, Inc.


Please visit http://www.ipswitch.com/support/mailing-lists.html 
to be removed from this list.

An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/

Please visit the Knowledge Base for answers to frequently asked
questions:  http://www.ipswitch.com/support/IMail/

Reply via email to