Once they have accepted your mail for delivery within their system it is
there responsibility, Per the RFCs. One of the reasons to use a gateway is
to shield/obscure the actual servers behind it. What they are asking for is
rather like your asking a vendor to tell you exactly what the crisp you
bought from him this morning reached when they were finally digested. I
would think that if we (nonAOL admins) could see that far into their system,
we wouldn't need to be calling their staff asking where the mail went.
Seems a rather odd request on their part. Once you have identified the
gateway it entered through their own system logs should show where it went
and what happened to it. Then again they are AOL.
Kevin Childers
,,,,,
����}
~'
Customer Support Desk
(910) 486-7845 / (888) 228-0312
Fayetteville Internet Communications
APCNet - FayNet - NetQuick - QuickWAN
The Carolinas' Fastest Internet Communications Provider
----- Original Message -----
From: "George R. Scocca" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, April 23, 2002 9:16 AM
Subject: Re: [IMail Forum] SMTP Log Files
> Kevin,
>
> That is definitely what this is. In speaking with their tech support folks
I
> was informed that filtering without a bounce back message is very common
> with them, as it's easier to simply eat it without a reply. They have
> acknowledged that it is their filtering system that is eating my messages
> and that is has nothing to do with anything on our end. But because it's a
> random problem they need to locate the box that is eating them, and for
one
> reason or another they want me to help them find it.
>
> What I could use though, is for someone to tell me how I could follow the
> delivery from their mail relay directly to the users email address.
>
> Scott,
>
> I have already proven that their servers have accepted the email, it's the
> rest of the trail I need to follow.
>
> Thanks,
>
> George
>
> ----- Original Message -----
> From: "NetQuick Mail Administrator" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Monday, April 22, 2002 9:57 PM
> Subject: Re: [IMail Forum] SMTP Log Files
>
>
> > Could this just be another case of the AOL gateway accepting a message
and
> > then their system internally dropping it with out a bounce message back
to
> > the sender?
> >
> > Kevin Childers
> > ,,,,,
> > ����}
> > ~'
> > Customer Support Desk
> > (910) 486-7845 / (888) 228-0312
> > Fayetteville Internet Communications
> > APCNet - FayNet - NetQuick - QuickWAN
> > The Carolinas' Fastest Internet Communications Provider
> >
> >
> > ----- Original Message -----
> > From: "R. Scott Perry" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Monday, April 22, 2002 6:37 PM
> > Subject: Re: [IMail Forum] SMTP Log Files
> >
> >
> > >
> > > >I sent them the lines you mentioned but they want the complete SMTP
> > > >transaction, which would include the information that Len provided
> > earlier.
> > > >
> > > >How do get the entire transaction?
> > >
> > > Len just displayed the DNS entries for aol.com -- there's no need for
> > those
> > > in the IMail SMTP logs.
> > >
> > > If you sent the "Trying" and "Connect" lines to AOL, they should have
> > > everything they need (and if not, they have to tell you *exactly* what
> > they
> > > need).
> > >
> > > -Scott
> > > ---
> > > Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
> > > IMail. http://www.declude.com
> > >
> > > ---
> > > [This E-mail was scanned for viruses by Declude Virus
> > (http://www.declude.com)]
> > >
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > to be removed from this list.
> > >
> > > An Archive of this list is available at:
> > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > >
> > > Please visit the Knowledge Base for answers to frequently asked
> > > questions: http://www.ipswitch.com/support/IMail/
> > >
> >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > An Archive of this list is available at:
> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >
> > Please visit the Knowledge Base for answers to frequently asked
> > questions: http://www.ipswitch.com/support/IMail/
> >
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
> Please visit the Knowledge Base for answers to frequently asked
> questions: http://www.ipswitch.com/support/IMail/
>
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