I took all of the rules out to check on this problem. I haven't checked the log files yet. What is a good way to check the logs for this problem? Will I have to go in and search for their domain manually and then look for what to see where it errors? Thanks for the help!
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Eric Shanbrom Sent: Friday, June 21, 2002 10:33 AM To: [EMAIL PROTECTED] Subject: Re: NJABL:[IMail Forum] Receiving Email Have you put any rules in place that might be catching these? Eric Se ----- Original Message ----- From: "R. Scott Perry" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, June 21, 2002 11:20 AM Subject: Re: NJABL:[IMail Forum] Receiving Email > > >I have some users that are supposed to be getting emails on a daily basis > >from the domain officialpayments.com. They have been complaining that no > >one has been getting these messages but the company says that they have > >been sent out without any errors. > > Have you checked your logs to see if their mailserver connected to > yours? Have you checked to see if there are any error messages when they > try sending to you? > > >What could cause us from not getting some emails from a domain like this one? > > There are lots of possible reasons, most of which would be on their > end. Issues on your end could include incorrect DNS (although the domain > you are posting from seems to have a good MX record) or a mailbox that is full. > > >I have checked the aliases and all and nothing is conflicting with an > >account. Would mail relay have anything to do with it? > > No. Mail relay settings only affect outgoing mail, not incoming mail. If > IMail recognizes that the domain is a local domain, it will accept the mail > no matter what your relay settings are. > > -Scott > --- > Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for > IMail. http://www.declude.com > > --- > [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Please visit the Knowledge Base for answers to frequently asked > questions: http://www.ipswitch.com/support/IMail/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
