Ashik - Check with the customer and see if they are connecting using AOL, or some other proxied internet connection.
If so, you will need to enable the "Ignore source address in security check" option on the IMail Server (localhost -> Services - > Web Messaging in my version). The reason that they are having trouble logging in, in that case, would be because their IP Address is constantly changing from request to request and IMail is configured by default to bind the session to the IP used during login. - misty ---------- Original Message ---------------------------------- From: "Ashik Hasim" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Wed, 18 Sep 2002 09:47:41 +0400 Hi, Some of our users get problems while logging in using the web interface. They are asked to enter the user name and password again and again even if it correct. When I try the same from my end it works fine. I tried to set the javascript and all such parameters of the browser and even tried 2 different browsers. Still the same problem. Sometimes after a long try, they will be able to get through. Can anyone help me out? Regards Ashik Hasim Technical Head Random Consulting Group Ajman - U.A.E www.randomcg.com Tel: (971) 6 7442400 Fax: (971) 6 7442600 Visit www.netpiper.com Exciting Times Ahead ________________________________________________________________ Sent via the KillerWebMail system at applicationx.net To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
