Hello, Wednesday, December 18, 2002, 2:23:23 PM, you wrote:
>>Very serious about this. Senior VP was setting in call center >>yesterday and was not happy with the bottle neck at fax machines. I >>have set up 4 just in the center with 38 agents. Did >>not like the agents leaving there desk ie. the phone. Len> that's typical, as I said, sending faxes electronically from your desktop Len> is the big payoff for electronics faxing, not so useful inbound >>SW airlines sends a fax back for each PNR and the agent must have that >>(or something off it) to attach to there out going email to Gov. >>travelers. Len> Then receiving electronically could interesting, but you need dispatching Len> monkey to distribute the inbound fax images to agents, IF the monkey can Len> figure out which agent is concerned. Len> also, make sure the inbound fax, often written to disk in a proprietray or Len> uncompressed TIFF format, is converted to GIF for its compression and Len> portability/attachability. >>As you can see from above if I do this (which it looks I have to) it >>needs to be very reliable. Len> fax out over ISDN I think has some advantages, but I haven't looked into it. >>I have download the GFI Fax maker and I hope to install it soon on a >>test server. Len> btw, you might find that two different programs and/or servers, one for Len> outbound, one for inbound, might be your best setup. The requirements for Len> each direction are often totally different, so technically different, Len> separate solutions might be best. Thanks Len!!! I have been looking at the incoming features and it looks straight forward. Can you tell me what I might look to go wrong??? I want a monkey I do not have to baby sit or feed every day. I know the sells people will say anything (almost). I am really looking for info on what to expect and not to expect from these packages. Well I guess I have some research to do the rest of the day. Thanks everyone. -- Best regards, ~Paul~ mailto:[EMAIL PROTECTED] --- [This E-mail scanned for viruses by Declude Virus/McAfee] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
