Our email domain is sharpcom.com. There is a company who has tried to email
us several times over the past couple of months, from various email
addresses within their company. The mail gets returned to them with the
below information. (this is just one example that they had from one
message.)
One of their users that is trying to send is [EMAIL PROTECTED]
Their mail service provider is Neon City.
They are not blocked in our mail server in any way.
Could you please take a look at the below transcript and see if there is any
help you might be able to provide me?
Thanks,
Tom
"The attached message had transient non-fatal delivery errors
THIS IS A WARNING MESSAGE ONLY - YOU DO NOT NEED TO RESEND YOUR MESSAGE!
This server is configured to automatically retry delivery at configured
intervals. Subsequent attempts to deliver this message are pending.
Failed address: [EMAIL PROTECTED]
--- Session Transcript ---
MX-record resolution of [sharpcom.com] in progress (DNS Server:
209.235.107.14)... 10 second wait for DNS response exceeded (attempt 1 of
3). MX-record resolution of [sharpcom.com] in progress (DNS Server:
209.235.107.16)... P=005 D=sharpcom.com TTL=(58) MX=[ntserve.sharpcom.com]
{216.180.13.2} Attempting MX: P=005 D=sharpcom.com TTL=(58)
MX=[ntserve.sharpcom.com] {216.180.13.2} Attempting SMTP connection to
[216.180.13.2 : 25] Waiting for socket connection... Socket connection
established Waiting for protocol initiation... This message is 62 minutes
old; it has 0 minutes left in this queue Primary queue lifetime exceeded;
message placed in retry queue
--- End Transcript ---"
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