Who is your CDW Rep? I've dealt with them from time to time and have had good success. The rep I use is:
Jon Onomo 866.499.2651 [EMAIL PROTECTED] Troy -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Scott MacLean Sent: Tuesday, August 05, 2003 5:15 PM To: [EMAIL PROTECTED] Subject: [IMail Forum] CDW reseller Just in case anyone is contemplating purchasing IPSwitch product through CDW, let me detail what I have been going through with them: July 18 - I go online and purchase IMail Pro service agreement renewal for $349.88 through CDW's web site. I receive email from them immediately confirming the order. July 18 - I receive email from CDW rep re-confirming the order and confirming shipping address. July 21 - I call the CDW rep and ask just what was being "shipped," seeing as it was a rather intangible product. He says "items like this come in an email and it usually comes about 7-10 days after your order." July 28 - CDW calls me and says that they cannot "ship" to my Canadian address. I ask him what difference my address makes, being that the item is being "shipped" via email. He doesn't know, says I will have to contact IPSwitch. I call IPSwitch and ask the same question. They said they don't know why I am being told this, and that I will have to contact CDW. I call CDW back again, they have no answer, say it is up to IPSwitch. I give up, and change the shipping address to an American address. July 29 - CDW rep emails me and says the item will be "shipped" immediately. July 31 - My credit card is charged for the order. Aug 1 - I receive an automated email from CDW saying "Your order has been processed and shipped from our Vernon Hills distribution facility via GROUND." I call the CDW rep and ask why I received this if it is supposed to be sent as an email. He says he doesn't know, and will get back to me. Aug 1 - I receive a phone call from my CDW rep at 3:00 pm who tells me that an email has been sent to me containing the "renewal." No email arrives. Aug 4 - I call my CDW rep and tell him no email has been received. I checked my mail server logs as far back as July 31st, and no email has arrived from either cdw.com or ipswitch.com other than IMail list traffic. He gives me a CSR number to "trace" my order. Aug 5 - I call CDW and ask for an update. He says he doesn't know anything new, just that they are "tracing" the order. He doesn't know when they will have an answer for me. Aug 5 - I call IPSwitch. They state they have never received any order in my name, my company's name or to my address from CDW. I call CDW. CDW customer service guy talks to my rep, and tells me they "don't know" what happened to my order, but should have an idea by Thursday or Friday of this week. I placed this order on the web because I needed the renewed service agreement quickly, as I have a new server sitting here waiting to go online with upgraded IMail software. It's almost 3 weeks later, and I still have nothing, and no hope of anything actually ever appearing at this point. My advice: Stay away from CDW for purchasing IPSwitch product. _______________________ Scott MacLean [EMAIL PROTECTED] ICQ: 9184011 http://www.nerosoft.com To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
