I have seen this a few times and have been withholding comment, but the time has come:
Over the past few weeks I have seen the following steps posted for people who are having various problems on their servers. 1. set this account up in an IMAP client 2. Add new folder in Client 3. Drag messages from damaged folder to new one 4. close IMAP client. 5. Go to IMAIL directory. 6. Delete <oldmailbox>.uid, <oldmailbox>.srt, <oldmailbox.mbx> 7. rename <newmailbox>.mbx to <oldmailbox>.mbx 8. delete any <newmailbox>.uid, or <newmailbox>.srt This is all fine and dandy, but how can a user "fix" their own mailbox. If you are an admin with 1 domain and 30 users, supporting this fix shouldn't eat up your time. But on the other hand, if you are managing hundreds of domains and THOUSANDS of users, this solution is crazy. So do I now need to employ a dedicated IMAIL Mailbox Reset Technician? If mailbox corruption is this serious then: a) Why doesn't the IMAIL service in question detect the problem and fix it (or at least protect itself)? b) How can a user be directed to reset their own mailbox? c) Is there any way that we can monitor the server and script the above steps? Please don't get me wrong, I appreciate the people who have figured out the above steps and have brought us this far along. I just think that if what so many of us are seeing truly is the "corrupted mailbox" problem, then something further needs to be done. rusty To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
