>From the support page of Ipswitch: Question/Problem: Why do AOL or Cable Modem users have problems logging in to webmail? AOL (or other ISP) users cannot login, they keep being dropped to the login page.
Answer/Solution: AOL dialup users are behind a shifting-IP proxy, so their IP number changes often, sometimes on every new http request. IMail's default session control method for webmail checks the user's IP, and makes sure it matches against the IP entered when the user first logged in. As you can see, this will in effect kick out AOL users at random, usually on their first or second page load after logging in. Check the "Ignore Source Address in Security Check" option in the IMail Administrator | localhost | Services | Web Messaging screen. Hit Apply, then stop and restart Web Messaging. By NOT having that checked, your AOL dialup users, or anyone else behind shifting-IP proxies (some cable modem networks), will not be able to login, or if they do, will get kicked out at random. Document #: Revision Date: KW-20020930-DM04 01/21/04 Thanks for using aaa.com! Peter Wallace IT Manager AAA Reading-Berks 920 Van Reed Road PO Box 7049 Reading, PA 19610-6049 Voice - (610) 374-4531 Ext 7290 [EMAIL PROTECTED] http://www.aaa.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jay Calvert Sent: Wednesday, March 03, 2004 12:12 PM To: [EMAIL PROTECTED] Subject: [IMail Forum] AOL and WebMail Hey all, We have 2 users that are trying to use AOL to get to their email through Regular ol' Imail Webmail. It used to work fine but in the past three weeks they cant seem to log in. It asks for the Username and password then it comes back to the same page again. Not saying Wrong username or password etc. It works fine from the same computers on different types of Internet access except AOL Any clues? Thanks, Jay To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
