I've had the same problem as the e-mail clients were different. Outlook 2002 or outlook express. Incoming docs without letterhead made it fine and ones with a JPG logo didn't make it. I deleted the users profile on the local machine and recreated and restore messages only. That has fixed the problem. Ipswitch indicated it was a nic card gone bad and when I changed it out no fix. Reloaded system and copy PST file back to profile and the problem still existed. That's when I did the above step with the user profile. Web messenging attachments were ok. Hope this helps.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Laura Bhandari Sent: Thursday, March 11, 2004 9:52 AM To: [EMAIL PROTECTED] Subject: [IMail Forum] Attachment Corruption Problem Hello - I'm somewhat new to the forum so I hope I am posting properly.... I realize it is a lengthy email but I am trying to be as descriptive as possible! I saw read the postings about the corrupted attachments (http://www.mail-archive.com/[EMAIL PROTECTED]/msg78347.html ) and am having the same problems that "Mike" is/was having so I thought I would re-post the issue to see if there are some more ideas out there. I am far from being an IMail (or networking) expert so please bear with me :) The summary of the problem is this: 80% of attachments to emails (word docs, excel docs, images, pdf files, zip files, etc) that come through IMail come through corrupted - either the document won't open or the image has lines and discolorations all over it (see attached image). This happens to almost all emails sent to our domain emails when they arrive in our Outlook client. Almost all - but not every single one. It does not matter whether the image is attached or embedded. Here are things I have tried and other notes of interest: * I am running IMail 8.05 with latest HotFix * IMail was installed in July 2003 - no problems until the Symantec Engine update came out in October (But that may just be a coincidence??) * attachments retrieved via webmail are fine (later corrupted when they are POP'd). * I set up an account that leaves a copy on the server (so I can retrieve through webmail) and forwards a copy to my RoadRunner account. All that I receive through RR are fine. * I pop my RR email in the same outlook that my domain email comes through - and I never have a problem with RR email. * All users (about 5 of us) experience the problem - we all use Outlook 2000. I loaded Outlook 2003 and the problem remained. * I uninstalled and re-installed the IMail program. * I uninstalled and re-installed the IMail / Symantec anti-virus plug in. * I tried just turning the anti virus off - didn't help. * We do not use the IMail anti-spam stuff * I installed a new NIC - didn't help. * the config is that the server is just a member of the domain on our network - behind a linksys router (router has been rebooted) * no other email probs as far as delivery - just the darn attachments. * 2 domains hosted - about 1-2MB of traffic daily * server is dedicated mail server - sits at about 142MB Ram being used (256 available) and about 1-2% CPU usage. * plenty of hard drive space available - I have the OS on 1 partition and everything else on another (it has 8gig free). When I sit here and try to think of all the things it could be (the mail server? the router? the switch? our PCs?) it keeps coming back to why wouldn't those things affect my RR email then? It has to go through the router and switch too right? Especially the one that is getting forwarded through the server to my RR email - it "touches" all the same things? The only difference I can think of is the mail server? It is Windows 2000 Server and fully service packed. The only thing I haven't tried is reinstalling the IMail program on another server. But I just can't figure out why that would make a difference. Thanks - I look forward to ANY help you guys can give me on this. ~Laura To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
