Did that .. still same problem. HRMM... maybe .. if i edit the webmail login page to always post the current time in the query string.. maybe that will solve the problem...
gonna try that out... SY Lim. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of John Tolmachoff (Lists) Sent: Thursday, July 01, 2004 2:11 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Login fail via webmail - Please help a desperate iMail newbie Internet Explorer Tools Internet Options General Tab Under Temporary Internet Files, hit the Settings button. Under Check for newer versions of stored pages, chose every visit to the page. Click OK to get out. Close all Internet Explorer windows. Set. John Tolmachoff Engineer/Consultant/Owner eServices For You > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Lim Siew Yin > Sent: Wednesday, June 30, 2004 8:22 PM > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] Login fail via webmail - Please help a desperate iMail > newbie > > > John, > > THANKS !!!! You're a life saver... after setting the "Ignore Source IP > address" check box my problematic domain > can finally login (after 2 tries... but still at least its not that bad to > ask the user to key in twice) > > So now .. all my domain can login after 2 tries... as for the 2 tries... i > think someone mentioned its IE cache thingie. > I think they're right .. because even if the 1st login failed.. by just > REFRESHING the page (F5), the user is already > logged in. > > Anyone knows how to solve this problem? > > Thanks again for the help. :) > > btw, what does "Ignore Source IP address" means? :P > > > SY Lim - the happily bouncing around iMail newbie ... > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of John Tolmachoff > (Lists) > Sent: Tuesday, June 29, 2004 10:56 PM > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] Login fail via webmail - Please help a > desperate iMail newbie > > > Have you tried checking "Ignore Source IP address" in the web mail > configuration? > > John Tolmachoff > Engineer/Consultant/Owner > eServices For You > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > > [EMAIL PROTECTED] On Behalf Of Lim Siew Yin > > Sent: Tuesday, June 29, 2004 6:03 AM > > To: [EMAIL PROTECTED] > > Subject: RE: [IMail Forum] Login fail via webmail - Please help a > desperate iMail > > newbie > > > > > > Autocomplete was our 1st guess... but we've checked... it is turned off. > > The thing is .. after a few tries... > > u eventually can log on. Plus, it depends on domains. For example, I > have > > like 20 domains. Most of the domains > > I can log in with 2 tries... but for 1 particular one.. i have to try like > > 10+ times just to log in. > > > > But i know the user is ok .. because I can login under 3 tries if i login > > via another domain. > > Eg. I have domainA and domainB ... let's say domainB is the problematic > > one. > > > > I can login via http://mail.domainA.com:8383/login.cgi for users in > domainB > > and I can get in in less than 3 tries. > > but i cant login if i use http://mail.domainB.com:8383/login.cgi ... > seems > > like it has something to do with the domain iMail acct. > > I tried deleting it and recreating it... but still the same. I even tried > > creating the account in a new iMail directory. > > > > But I do notice that it uses the same VirtualIP ... (the problematic > domain) > > Maybe if i delete domainB and create a dummy domain in its place to take > > over the virtualIP and then recreate domainB... > > hopefully it will be assigned a new virtualIP ... i think i'll try that. > > > > > > SY Lim. > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of Lou Zucaro > > Sent: Tuesday, June 29, 2004 8:41 PM > > To: [EMAIL PROTECTED] > > Subject: RE: [IMail Forum] Login fail via webmail - Please help a > > desperate iMail newbie > > > > > > This may not be the answer but I know that a couple years back we had > > trouble with Internet Explorer's form autocomplete...it seemed to cache > form > > data that it used to autocomplete and sometimes seemed to provide the > wrong > > data for a particular form. > > > > We found this out because we were developing a site for a client and > people > > couldn't log into the system we developed. I was pulling my hair out and > > then added a bit of code to show the person's login info. When I looked at > > it, it wasn't what should have been supplied. It was something from > another > > form I or the person in question had been to. > > > > We turned off autocomplete, retried and it was fine. > > > > So maybe IE's form autocomplete or the password rememberer feature could > > have something to do with it?? > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of Lim Siew Yin > > > Sent: Tuesday, June 29, 2004 7:36 AM > > > To: [EMAIL PROTECTED] > > > Subject: RE: [IMail Forum] Login fail via webmail - Please > > > help a desperate iMail newbie > > > > > > > > > Ours is a very simple setup ... using iMail database.. and > > > our user count is low. > > > Our mail relay is switched off and the usage is not high... > > > so i doubt if there is spamming.. but will check further. > > > > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of > > > Venkateswarlu Swarna > > > Sent: Tuesday, June 29, 2004 7:53 PM > > > To: [EMAIL PROTECTED] > > > Subject: RE: [IMail Forum] Login fail via webmail - Please > > > help a desperate iMail newbie > > > > > > > > > We have already set UseMultiConnect to 1 and MaxConnect to 10. > > > > > > ---- > > > Thanks & regards > > > Venkateswarlu Swarna > > > Systems Engineer > > > Intelligroup Asia pvt. Ltd. > > > Hyderabad - 500063 > > > Tel: +91-040-23297487 > > > Cell: +91-09440310410 > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Tripp Allen > > > Sent: Tuesday, June 29, 2004 5:04 PM > > > To: [EMAIL PROTECTED] > > > Subject: Re: [IMail Forum] Login fail via webmail - Please > > > help a desperate iMail newbie > > > > > > MessageDo you have IMail set for multiple DB connections? > > > IMail supports multiple database connections. Enabling this > > > feature will improve performance when using an external > > > database. This can be enabled by creating and setting two > > > registry keys: > > > > > > HKEY_LOCAL_MACHINE\SOFTWARE\Ipswitch\IMail\Global\UseMultiConnect > > > HKEY_LOCAL_MACHINE\SOFTWARE\Ipswitch\IMail\Global\MaxConnect > > > > > > The first key, UseMultiConnect should be set to 1 to enable > > > multiple database connections. The second key, MaxConnect > > > should be set to the maximum number of connections allowed, 3 or > > > 4 should be plenty. > > > > > > Tripp > > > > > > > > > ----- Original Message ----- > > > From: Venkateswarlu Swarna > > > To: [EMAIL PROTECTED] > > > Sent: Tuesday, June 29, 2004 5:45 AM > > > Subject: RE: [IMail Forum] Login fail via webmail - Please > > > help a desperate iMail newbie > > > > > > > > > Hi, > > > > > > We are also facing same problem. We have only one domain with > > > 20000 users in external database SQL 2000. After some random > > > 4-5 retries it is logging in. > > > > > > ---- > > > Thanks & regards > > > Venkateswarlu Swarna > > > Systems Engineer > > > Intelligroup Asia pvt. Ltd. > > > Hyderabad - 500063 > > > Tel: +91-040-23297487 > > > Cell: +91-09440310410 > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Lim Siew Yin > > > Sent: Tuesday, June 29, 2004 2:33 PM > > > To: [EMAIL PROTECTED] > > > Subject: RE: [IMail Forum] Login fail via webmail - Please > > > help a desperate iMail newbie > > > > > > Broadband. The connection shouldnt be the problem here as > > > during my test, I tried various domains at the same time. > > > Some domains are downright problematic .. need to at least > > > try 3 - 5 times to be able to login whereas the others is > > > around 2 times. > > > > > > It isnt the userid and password either as using the same id > > > and password... > > > will eventually get you in after a few tries. > > > > > > my usual response to my customers are .. keep trying ... :( > > > which i know is bad.. but i really duuno how to handle this. > > > > > > However, using email clients like outlook express ... they > > > have no problem at all. > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of John > > > Tolmachoff > > > (Lists) > > > Sent: Tuesday, June 29, 2004 2:14 PM > > > To: [EMAIL PROTECTED] > > > Subject: RE: [IMail Forum] Login fail via webmail - Please > > > help a desperate iMail newbie What kind of connection are > > > they logging on from? (Dial up, AOL, Satellite, EarthLink, etc.) > > > > > > John Tolmachoff > > > Engineer/Consultant/Owner > > > eServices For You > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of Lim Siew Yin > > > Sent: Monday, June 28, 2004 11:01 PM > > > To: [EMAIL PROTECTED] > > > Subject: RE: [IMail Forum] Login fail via webmail - Please > > > help a desperate iMail newbie > > > > > > yes.. i am sure because i tested them myself. All userid are > > > full email address. > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Travis Rabe > > > Sent: Tuesday, June 29, 2004 1:19 PM > > > To: [EMAIL PROTECTED] > > > Subject: RE: [IMail Forum] Login fail via webmail - Please > > > help a desperate iMail newbie Make sure if they are from a > > > virtual domain that equals full email address. > > > > > > For example, [EMAIL PROTECTED], not just username. > > > > > > Travis > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of Lim Siew Yin > > > Sent: Monday, June 28, 2004 10:03 PM > > > To: [EMAIL PROTECTED] > > > Subject: [IMail Forum] Login fail via webmail - Please help a > > > desperate iMail newbie Hi folks, > > > > > > I keep getting complaints from my customers that they can't > > > login via the webmail interface. I did some checking and > > > found out that ... > > > > > > 1. Almost all my customers will not be able to login the 1st time. > > > (http://mail.mydomain.com:8383) > > > However, the rate of successful 1st time login is > > > higher if they use http://mail.mydomain.com:8383/login.cgi instead. > > > > > > 2. Some domain have higher failure rate than others. For > > > example, I have > > > one whereby if i use the 8383/login.cgi link, > > > the failure rate (failing to login 1st time) is 30% > > > whereas another is 100% (so far...) > > > > > > In all the test, the userid and password are correctly keyed > > > in ... I purposely created some test accounts with SIMPLE > > > password and userids... > > > > > > Please help, I am using iMAIL 7.12 > > > > > > Any info/suggestions/help is greatly appreciated. > > > > > > Thanks. > > > > > > SY Lim. > > > > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > --- > > > [This E-mail scanned for viruses by Declude Anti-Virus Tool1] > > > > > > --- > > > [This E-mail scanned for viruses by Declude Anti-Virus Tool] > > > > > > --- > > > [This E-mail scanned for viruses by Declude Anti-Virus Tool] > > > > > > > > > -----------------------------DISCLAIMER---------------------------- > > > > > > This Message and any attachments (the "message") is intended > > > solely for the addressees and is confidential. 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