Thanks Jim. I found your archived post and it pushed me in the right direction.
Here's how we fixed the problem: When we went into each of the problem accounts using the Imail client program, in every case we saw 5 or 6 'empty' email messages somewhere in the corrupt mailbox. No subject. No sender. Complely empty. And these empty messages were not showing up in Web Messaging. Deleting those empty messages instantly fixed the problem in every case. -Keith ---------- Original Message ---------------------------------- From: "Jim Comerford" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Tue, 5 Oct 2004 08:34:03 -0400 >We ran into something similar when a corrupt message was in the mailbox. >Deleting caused many messages in same mailbox to be deleted and some could >not be deleted. If you search archives for "corrupt mailbox" I think you >will find some steps we used to fix the mailbox (as much as possible) it >involves renaming the mailbox and dragging some messages into it before >recreating the indexes. > > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of imail >Sent: Monday, October 04, 2004 11:42 AM >To: [EMAIL PROTECTED] >Subject: [IMail Forum] Unable to delete messages in Web Msg. following mass >deletion > >All of a sudden, over a dozen of our web messaging (webmail) users began >reporting the exact same problem. In every case, the scenario goes like >this: The user attempted to delete one or more individual messages using >the checkboxes in webmail. But in addition to deleting those messages, >dozens or even hundreds of other messages got deleted that they did NOT have >selected. And from that exact moment on, they are unable to delete ANY >messages from web messaging (it says "deleting" but then message is still >there). In almost every case, these are users who have been using web >messaging daily with no problems for years. > >While I have not been able to reproduce the mass-deletion incident on any >account I've tried, I CAN reproduce the inability to delete messages on all >accounts where this problem has already been reported. > >There are at least a hundred other users who are NOT experiencing these >problems. And the problem can be present on one account while another >account on the same domain is working fine. In my testing, I found that I >was able to delete messages in subfolders, but not in the inbox. I also >found that when accessing one of these problem accounts from Outlook, >Outlook was able to fetch messages from the inbox, but it was NOT able to >remotely delete the message on the server, as it normally would after a >send-and-receive. > >The only possibly relevent article I found in IPSwitch's knowledgebase >suggested a 'locked' mailbox. But restarting all Imail services, as the >article recommended, has not fixed the problem. The list of people >reporting this problem seems to be growing. > >Has anyone run into this problem in the past, or have any ideas? > >Thanks! > >Keith W. Schoenly > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
