I sometimes think that I will never really exceed in doing business, because I refuse to do things like this to people who trust in our offerings. We've lost a lot of revenue because we don't allow spammers and will not host sites for those who do. We don't make false claims like a lot of other web hosting companies and we don't use pirated software like I know a lot of them do. How else can they afford to setup a dedicated server for free?
Now we have those that we've trusted shafting us left and right I am beginning to lose faith. Must us little people revert to bad business ethics to survive this dog eat dog world? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Doug Mauer Sent: Monday, October 25, 2004 1:56 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Collaboration is now available :( This sounds like a company that is in dire straights already, if you ask me. A couple of years ago, they came out with the antivirus thing which was extremely expensive for not much add on. My guess is that they sold practically zero of these licenses and have been leaking money ever since. Their new sales and existing support contracts of Imail Server obviously isn't doing it for them, so they've made a decision: "Hell, our customers are not buying into our added features method of drumming up extra money. Let's up the price of the product X 4. We'll give them some new features whether they want them or not. We'll probably loose 1/2 of our customers, but that is more than made up for by the other half that is paying X 4. We have nothing to lose, they way we are going we'll be gone in one year anyway!" This whole thing reminds me of WebTrends. I haven't upgraded that in years either and the older version still does the job quite well. For the last few years our Imail history has been like this: from 1996-2000 we had three unlimited (they were all unlimited in the beginning, remember those days?) licenses of Imail server with maintenance contracts for all three. Somewhere around 2000 they upped their pricing by about twice. In 2000 we decided we weren't getting much for our money on the maintenance contracts as it took about a year for a new version's bugs to be worked out and we weren't upgrading to new vesions until they were a year old anyway. The interim updates were free. ... SPAM was getting big so we needed to provide better smtp security anyway, IpSwitch sure wasn't going to provide it. So, we pulled the plug on maintenance contracts and waited until about 1 year after a new release, bought the contract got the upgrade then waited the next 2 years out for the next "stable" release. We ended up getting what everyone did (probably less headaches since we didn't go thru interim bug fix process)and paid approx 1/2 the maintenance costs. If they'd have kept their maintenance contracts reasonably priced, we'd have bought every year as we did in the beginning. I suspect we aren't the only company that realized what was going on. This indicates a faulty business model on their part, if it is actually better for customers to NOT buy maintenance contracts. With the poorly designed smtp security features and the proliferation of SPAM we took down two of our three Imail servers and in place of the other two Imail servers placed *Nix gateway servers in place, much like Imgate. We also built out own *Nix based Spam filtering and Virus filtering servers.. So now we have our Imail server hosting pop, IMAP, and webmail accounts, with the other servers taking care of incoming and outgoing mail flow keeping the smtp loading down on the Imail server and allowing for more dense mail box populations. Frankly, IMail has reached it's zenith in functionality IMO for our business uses and it makes no difference about upgrades or support for that matter. The last two versions have only seen minor feature improvements, IMO, so I'm happy to use our "fully paid for" software un-supported for the foreseeable future. BTW, my 8.0 maintenance contract is about one month old, which was supposed to be for a year. I expect that Ipswitch will honor that at least as far as patches go. We'll see. I also suspect that an argument could be made that if you hold a valid Imail Server contract, they owe you, free of charge, ICS as it is the current version of Imail. Imail server is pretty much a dead end street, they've known it for awhile now, we are just now finding out. Too bad, but as I said, v.8 is pretty darned stable and I'll be happy to use it for the next 3 years minimum. If worse comes to worse, I'll transition to a unix pop imap webmail platform. I'm already using that for my internal business use. My customers do like the remote admin over the web functions, though, so that may be tougher nut to crack on a *Nix platform. Say bye, Imail Server! Doug Mauer > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Kevin Bilbee > Sent: Monday, October 25, 2004 14:08 > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] Collaboration is now available :( > > > I just spoke with IPSwitch Customer service and I am not happy > Imail will no > longer be availabel as a seperate product. > > Here is their special upgrade pricing with the standard AV?? > 2495.00 for the 250 user license > 4995.00 for the unlimited > > A new customer would hve to pay 8995.00 for the unlimited. > > I agree we should all call to voice our displeasure and get them to change > this or find another product when it is convient or our current > versions no > longer do what we need them to do. > > Special upgrade prcing is a bunch of crap. My opinion is they just sank > Imail in the mud > Kevin Bilbee > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of John Tolmachoff > > (Lists) > > Sent: Monday, October 25, 2004 10:47 AM > > To: [EMAIL PROTECTED] > > Subject: RE: [IMail Forum] Collaboration is now available :( > > > > > > Lets all call and voice our displeasure. > > > > John Tolmachoff > > Engineer/Consultant/Owner > > eServices For You > > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > > > [EMAIL PROTECTED] On Behalf Of David Gregg > > > Sent: Monday, October 25, 2004 10:38 AM > > > To: [EMAIL PROTECTED] > > > Subject: Re: [IMail Forum] Collaboration is now available :( > > > > > > It is sad but true... I have called Ipswitch and they confirmed that > > there > > > is no future for a stand-alone version of IMail Server. You > must choose > > > from one of the suites. > > > > > > They are however, receiving many calls and taking note of any > complaints > > or > > > recommendations. Please take a moment to call and let them > > know what you > > > like/dislike about the new options. > > > > > > Until something changes, hold on to your 8.x licenses, it may > > be the last > > > of low-cost IMail solutions. > > > > > > Regards, > > > > > > David Gregg > > > dgSoft Internet Services > > > +1.949.584-1514 > > > > > > --- > > > mxGuard for IMail > > > Adds anti-spam *and* anti-virus capabilities to your IMail server. > > > $99 unlimited domains/users. No service agreements. > > > > > > Download and install a free trial version today. > > > http://www.mxGuard.com/Postmaster/FreeTrial.asp > > > --- > > > > > > ----- Original Message ----- > > > From: "Christopher Checca" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Monday, October 25, 2004 10:23 AM > > > Subject: RE: [IMail Forum] Collaboration is now available :( > > > > > > > > > Yes, this is not what I hoped for. > > > > > > Christopher Checca > > > Packard Transport, Inc. > > > IT Department > > > 24021 South Municipal Dr > > > PO Box 380 > > > Channahon, IL. 60410 > > > 815 467 9260 > > > 815 467 6939 Fax > > > [EMAIL PROTECTED] > > > www.packardtransport.com > > > > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of John > > Tolmachoff > > > (Lists) > > > Sent: Monday, October 25, 2004 11:16 AM > > > To: [EMAIL PROTECTED] > > > Subject: [IMail Forum] Collaboration is now available :( > > > Importance: High > > > > > > I don't believe this. > > > > > > Instead of creating an add-on package, the collaboration > > package is an all > > > encompassing package, including Imail, Premium Anti-Virus and Killer > > Webmail > > > templates. > > > > > > This is crazy. > > > > > > You are being asked to pay for Imail again along with paying > > for "Premium > > > Anit-Virus" even if you already have Imail and do not want the > > Anti-Virus. > > > > > > John Tolmachoff > > > Engineer/Consultant/Owner > > > eServices For You > > > > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
