I think they need to hire someone to get their support department in shape instead of just increasing the cost to customers.
Martin Schaible wrote:
Hi,
After now 2 days, i see the whole thing more and more 'digitally':
If Ipswitch holds on the new strategy: - Business is gone for us. Evaluations for replacement software will be initiated. - All existing customers (about 40 installations) will be migrated to 'the' new mail server until mid 2005.
If Ipswitch changes strategy, meaning to a 'modular' sales concept as discussed: - It will take some time to regain trust and partnership, but possible. - Business will continue with more success. Reason: Modular selling pear seat as an exension for exisiting IMail Servers - Better chance to sell new IMail servers: Reason: Collaboration module. - Selling subs like always.
Independly of the current situation ipswitch should perform better: - Increase the support. Train the support people better. - Improve IMail. Take a look to the concurrent vendors;-) - Take feature request more serious and act faster. - Take bug reports extremely serious and act very fast. - Take customers/partners more serious. Don't forget old europe. Don't forget our small market here in our tiny small switzerland.
I had more than once this discussion with the european staff and with roger greene personally. Unfortunately, it didn't change much.
============================================ Am Donnerstag, 28. Oktober 2004 um 01:15 schrieben Sie:
I would be quite surprised if Ipswitch backs down on this, based on my prior experience. I won't go into what happened again, as the parties involved are quite aware of how sales were lost based on Ipswitch's lame position. I will say, however, that the channel manager at the time didn't even have the courtesy to call me to discuss the situation even after I left several voicemails.
Like I've said before, narcissistic is a good term to use.
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