> What  I  find  funny  is that I recall reading here that part of the
> move  was  because  support  costs  were  too  high.

It  is  definitely  a  curious  concept!  I  suppose that, despite its
essential  uselessness  to  the  list  crowd,  the  phone support bank
might--in  that  mysterious and achingly slow way that Dell support is
used  by  millions  of  ultra-newbies  on  those  multi-hour calls--be
necessary  for enough mail ultra-newbies that it requires n persons on
staff across a couple of continents, and at, say $40K each, this could
be a hurdle. This would also account for a population of users who are
indignant  at  the  lack  of  groupware  features but have very little
appreciation of what _is_ in the package.

But still. . . .

--Sandy


------------------------------------
Sanford Whiteman, Chief Technologist
Broadleaf Systems, a division of
Cypress Integrated Systems, Inc.
e-mail: [EMAIL PROTECTED]

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