Hi Melissa, This behaviour is typically for a confused LDAP service. Maybe the data is corrupted. Please update also to version 8.12. So far i remember, the ldap services was updated at this time.
Try to run the sync or the rebuild if nothing else works. If your site is big, be patient.. Here's an original answer from the tekkies form Ipswitch: First, have him verify that the registry structure is OK per the information at http://support.ipswitch.com/kb/IM-20021119-DM02.htm. Then, delete the 'slapd.conf' file from IMail\OpenLDAP\Bin. From IMail\OpenLDAP\Bin\openldap-data, delete any sub-directories. (If they exist, do not delete any files in the openldap-data directory; just sub-directories.) Then, in IMail Administrator, expand to the LDAP service and click the Init LDAP button. Then, click Yes on both prompts. The process of re-initializing the LDAP database may take a very long time if there is a large amount of user data. Do not close IMail Administrator or restart the computer at any point during this process. It must complete uninterrupted. If that fails, get a copy of the slapd.conf file and an export of the IMail tree from the registry. ============================================ Am Dienstag, 2. November 2004 um 14:43 schrieben Sie: > Hi, > � > We are running IMail 8.10 on Windows 2000 Server.� > � > Today, we are having a problem adding and editing user accounts. > � > When�we try to add a new account, the First and Last Name disappear so both fields > are blank when we click the APPLY button.� > � > We tried to edit an existing account, and it did the same thing. > � > Now, when�we try to edit an existing account, the First Name and Last name fields > appear blank, but they are grayed out (not white), so you can not edit them. > � > We checked to see if all the services were running and noticed that the > OpenLDAP-SLAPD service was not started.� We tried to start it, but it will not start. > � > The server has already been rebooted. > � > Has anyone seen this before?� Does anyone know how to fix this problem? > � > Thanks in advance for your help... > � > Melissa > � ============================================ -- Mit freundlichen Gr�ssen -------------------------------------------- Merlin Consulting Martin Schaible Bahnhofstrasse 27 CH-8702 Zollikon Phone: +41 1 391 30 00 Fax: +41 1 391 32 49 Mail: mailto:[EMAIL PROTECTED] URL: http://www.merlinconsulting.ch Support: http://support.merlinconsulting.ch GPS: N47 20.235 E8 34.226 -------------------------------------------- News - Neue Produkte: .:. Kiwi Syslog Monitor .:. Paessler GmbH .:. Sawmill Loganalyzer -------------------------------------------- To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
