Thanks to Martin and Bill for your help. I think I'm all set now.
----- Original Message ----- From: "Martin Schaible" <[EMAIL PROTECTED]> To: "Melissa Sheldon" <[EMAIL PROTECTED]> Sent: Tuesday, November 02, 2004 9:00 AM Subject: Re: [IMail Forum] Adding / Editing Users > Hi Melissa, > > This behaviour is typically for a confused LDAP service. Maybe the data is corrupted. > Please update also to version 8.12. So far i remember, the ldap services was updated at > this time. > > Try to run the sync or the rebuild if nothing else works. > > If your site is big, be patient.. > > Here's an original answer from the tekkies form Ipswitch: > > First, have him verify that the registry structure is OK per the > information at http://support.ipswitch.com/kb/IM-20021119-DM02.htm. > Then, delete the 'slapd.conf' file from IMail\OpenLDAP\Bin. From > IMail\OpenLDAP\Bin\openldap-data, delete any sub-directories. (If they > exist, do not delete any files in the openldap-data directory; just > sub-directories.) Then, in IMail Administrator, expand to the LDAP > service and click the Init LDAP button. Then, click Yes on both > prompts. The process of re-initializing the LDAP database may take a > very long time if there is a large amount of user data. Do not close > IMail Administrator or restart the computer at any point during this > process. It must complete uninterrupted. If that fails, get a copy of > the slapd.conf file and an export of the IMail tree from the registry. > > > ============================================ > Am Dienstag, 2. November 2004 um 14:43 schrieben Sie: > > > Hi, > > > > We are running IMail 8.10 on Windows 2000 Server. > > > > Today, we are having a problem adding and editing user accounts. > > > > When we try to add a new account, the First and Last Name disappear so both fields > > are blank when we click the APPLY button. > > > > We tried to edit an existing account, and it did the same thing. > > > > Now, when we try to edit an existing account, the First Name and Last name fields > > appear blank, but they are grayed out (not white), so you can not edit them. > > > > We checked to see if all the services were running and noticed that the > > OpenLDAP-SLAPD service was not started. We tried to start it, but it will not start. > > > > The server has already been rebooted. > > > > Has anyone seen this before? Does anyone know how to fix this problem? > > > > Thanks in advance for your help... > > > > Melissa > > > > > > > ============================================ > > -- > > Mit freundlichen Gr�ssen > > -------------------------------------------- > Merlin Consulting > Martin Schaible > Bahnhofstrasse 27 > CH-8702 Zollikon > > Phone: +41 1 391 30 00 > Fax: +41 1 391 32 49 > > Mail: mailto:[EMAIL PROTECTED] > URL: http://www.merlinconsulting.ch > Support: http://support.merlinconsulting.ch > > GPS: N47 20.235 E8 34.226 > -------------------------------------------- > News - Neue Produkte: > > .:. Kiwi Syslog Monitor > .:. Paessler GmbH > .:. Sawmill Loganalyzer > -------------------------------------------- > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
