Dave, I had a good friend who was, until recently, a floor supervisor for Symantec's call center in Eugene, OR. They were notified several months ago that all of their jobs would be moved to India, and that their services would no longer be needed. My friend had several months worth of sick time and vacation time that he had accrued over the years, and was told that he would not be allowed to take them during the final months of the division's operations. So, he was basically cheated out of his money.
Needless to say, Symantec tech support has gone directly into the toilet. I no longer consider them a reliable company to do business with. I would much rather do business with someone like F-Prot, which doesn't try to hide where their tech support comes from (the company is located in Iceland). As far as I'm concerned, Symantec is one of those companies that is outsourcing America, and does not deserve a dime of my money anymore. Screw them. America first! William Van Hefner Network Administrator Vantek Communications, Inc. http://www.vantekcommunications.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Dave Riddle > Sent: Friday, November 05, 2004 2:51 AM > To: [EMAIL PROTECTED] > Subject: [IMail Forum] OT: Need to Vent > > > Excuse the OT rant but I guess it puts tech support from > Ipswitch into > perspective. > > Even with all the issues associated with calling Ipswitch > tech support / > customer service they are nowhere near as bad or unhelpful as > the "fine" > folks at Symantec (man I hate that company). This evening I > have an urgent > need to reinstall a copy of some software that I purchased > from a company > that has since been acquired by Symantec. The installer that I had > originally downloaded is damaged and therefore unable to be > installed. I > have the original email that was sent containing my order #, > customer # and > serial #. I cheerfully provided all that information in the > webform that > Symantec wants you to use to obtain a "Priority Care" number > to "help" > expedite a support telephone call. > > After nine telephone calls to eight different telephone > numbers (and still > having to verbally repeat my issue despite both punching in > this "Priority > Care" # into the phone as well as repeating it verbally for > each call!) and > talking to eight hapless CSR's (Alice, James, Judy, etc... > Sure... That's > their "real" name...) reading from scripts in some call > center in India and > two of their floor supervisors (with another surprising > telephone call to > some place here in the actual USofA somewhere in the middle > of the nine > other calls) I finally found my self back at the beginning of > that journey > talking to another CSR that again told me that I could not > re-download the > product that I already owned but that he would be happy to > direct me to > Symantec's on-line store to purchase a copy of the new > version that they > are selling. > > I explained how unhelpful that was and arranged to then talk > to the second > floor supervisor of this most excellent adventure around the > world. She > too was unable to assist me in obtaining the support that I > really needed > but she was kind enough to say that she will ship me a "free" > copy of the > new version of the software on CD and that I should look for > it in the next > 7 to 14 days! > > That's nice I guess but it certainly does not help me in the meantime. > > Tech support like that makes the idea of visiting a dentist > (or even a > proctologist!) seem like a trip to Disneyland. > > Anyone for a ride on the Teacups? I certainly feel like I made a trip > through the looking glass! > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
