Funny thing about all of this is that those that seem to charge us the most for what they provide are often the ones that offer the least in terms of support and resolve. They charge so much but then instead of supporting our local economy they farm it out to sweatshop style support people who a reading it from a script so the companies can make even more money. The quality bar for support goes down, their profits soar higher. Doesn't seem like the American way to do business to me.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeffery Rehm Sent: Saturday, November 06, 2004 10:53 AM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] OT: Need to Vent You bet!!! I would MUCH rather deal with a tech support person in the US that can't speak English than one overseas that can't. ----- Original Message ----- From: "Evans Martin" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, November 06, 2004 12:59 Subject: RE: [IMail Forum] OT: Need to Vent AMEN Brotha! We are evaluating all of our vendor's support offerings as well and are looking for alternative products if they are not "home grown". As a customer, I should only have to overcome the technical issues NOT the language barrier as well. Keep up the good work! Evans Martin Martekware.Com > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Bruce Barnes > Sent: Saturday, November 06, 2004 10:59 AM > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] OT: Need to Vent > > I totally agree. We do not do business with anyone who out sources their > tech support. We've lost enough jobs to overseas call centers and it's > time > to start voting with our checkbooks and credit cards. > > Bruce Barnes > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of William Van > Hefner > Sent: Friday, November 05, 2004 22:00 > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] OT: Need to Vent > > > Dave, > > I had a good friend who was, until recently, a floor supervisor for > Symantec's call center in Eugene, OR. They were notified several months > ago > that all of their jobs would be moved to India, and that their services > would no longer be needed. My friend had several months worth of sick time > and vacation time that he had accrued over the years, and was told that he > would not be allowed to take them during the final months of the > division's > operations. So, he was basically cheated out of his money. > > Needless to say, Symantec tech support has gone directly into the toilet. > I > no longer consider them a reliable company to do business with. I would > much > rather do business with someone like F-Prot, which doesn't try to hide > where > their tech support comes from (the company is located in Iceland). > > As far as I'm concerned, Symantec is one of those companies that is > outsourcing America, and does not deserve a dime of my money anymore. > Screw > them. America first! > > > William Van Hefner > Network Administrator > > Vantek Communications, Inc. > http://www.vantekcommunications.com > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > --- > [This E-mail scanned for viruses by Declude Virus] > --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
