We have not bought a support contract in at least a year for any of our copies of IMail. Why, because we are not having any problems with the software and because we are not seen any value added in upgrading our current versions from what they are.
IPSwitch called me and emailed me asking why I had not bought a new service contract. I told them it was because they had not added anything that we needed, we were not having any problems and (what I didn't tell them) was that we have better things to apply almost $500 towards in our budget. I told them that if they added in support for SPF (Sender Policy Framework ) I would upgrade immediately.
We were planning on upgrading the hardware on one of our servers, at which time we had budgeted to buy a support contract for that server so we could get the latest version of IMail. We bought the server and went on-line only to find that IPSwitch had eliminated our product. We have found that it is less expensive for us to replace IMail with SmarterMail which adds value for our customers and only cost us $199 to upgrade (http://www.plateaultd.com/xcart/customer/home.php?cat=254).
At 11/6/2004 09:48 PM, you wrote:
That's why I'm not clear on how ipswtich is maintaining that their support
is a loss at $495 per year. Doesn't matter anymore as we'll be moving on
anyway but it just begs the question.
Bill Foresman
Matrosity Hosting
www.matrosityhosting.com
Office: (850) 656-2644
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Paul Navarre
Sent: Sunday, November 07, 2004 12:31 AM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] OT: Need to Vent
> Because their product is SO good that the overall support costs are
> lower.
I would actually think that Cisco would have far more support issues than
Ipswitch due to the relative complexity of their products. While quality of
the products is certainly a large factor, there are only so many ways to
configure email server software. With routers, there are nearly an infinite
number of ways a router might be configured for nearly an infinite number of
situations. Even experienced Cisco consultants wind up contacting Cisco
support for help with tricky installs.
Paul
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