David et al.,
IMO, all Ipswitch is doing is extending an offer to their customer base that will keep them on board long enough so that they can coax them into upgrading to the much more expensive product, or otherwise at least get some money from them in the mean time.
It is clear as day that Ipswitch believes that their customers are better off with ICS rather than just simply IMail, and they aren't going to make being just simply an IMail customer easy. While they will certainly be adding new features to IMail, they aren't interested in having people buy IMail. They have indicated that they won't be selling IMail as a standalone product unless you call and speak to them, and the prices are so far unpublished and higher than they were before.
If you choose to continue with IMail, you must expect that you will have issues at some point in the future since Ipswitch has clearly expressed by their actions and by their words that they don't want their customers to buy IMail. I can certainly see them moving to again cancel IMail a stand-alone product at some point in the future, or at least making IMail only installations less appealing and their administrators second-class customers. Naturally Ipswitch will say differently, but they are also the company that claimed that people were clamoring for ICS in the first place.
Personally, no only am I never giving them another dime of my hard earned money, but I am also looking at how to get my money back from them. They have not honored their current SA with me. I've heard from others that they were able to get their money back for recently purchased SA's, and I recommend that everyone that feels like they were screwed by this company attempt to do the same.
Matt
David Gregg wrote:
Hi Jill,
I've seen multiple posts from Ipswitch staff indicating support for existing customers (i.e. SA are available). What I have not seen is a definitive statement on whether or not the stand-alone product can be purchased and if so, what the price will be.
Please advise...
Regards,
David Gregg dgSoft Internet Services +1.949.584-1514
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----- Original Message ----- From: "Jill Jones" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, November 08, 2004 6:36 AM Subject: RE: [IMail Forum] OT: Need to Vent - SPF
Hi All,
I believe that we have made it clear on a number of occasions that we intend
to enhance and support the core IMail product as it is central to ICS.
Features like SPF will absolutely be added to IMail and will be available to
those users who have IMail Service Agreements.
Best regards, Jill
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ted Galerneau Sent: Sunday, November 07, 2004 5:11 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] OT: Need to Vent
I know exactly what you mean Darin, and you could be totally right. Dang, I
hate it whenever I am undecided about something and feel like I don't want
to move forwards until it's solved.
I could easily just buy Declude and hang in here, but the fact that some of
the other email servers sell for less than the price of Declude pro and some
others for less than the cost of Declude's yearly SA alone. Declude has many
features you will not find in other email server offerings, however some of
the other email servers don't have features that Declude with Imail has. The
cost of a yearly SA for both Declude and Imail would easily pay for a full
unlimited license of several different email server offerings that come with
a year of support and upgrades. A subsequent upgrade SA from those companies
is much less than it would be with IMail and Declude together and some are
even less that the cost of a Declude SA. If a person is willing to deal with
FreeBSD, there are some really powerful offerings out there for free.
Ipswitch knows that we have a known stable product to work with and tons of
support right here on this forum. Most other email servers are an unknown to
us and don't have the support community that Imail does. I suspect that is
part of their motivating factor for the new pricing scam. If you don't pay
more for the SA, you would need to eventually buy ICS whenever something
breaks the Imail core and an upgrade is mandatory, which has happened before
and will likely happen again in the future!
The only other thing I have left to consider is about trust and ethics.
After all Ipswitch has done and their weak attempt to smooth things over,
there are new questions. Can we trust them to not bind any of the new
features that we need only to ICS and not the core? If they are greedy
enough to pull what they've already done on us, would they be greedy enough
to do that? Take a feature like SPF for instance as they could easily code
it to only work with ICS and not with just the core Imail, then give some
lame excuse about the way the code works not allowing them to do it that
way. I am not implying they would do this for sure, I am just saying they
could if they wanted to. I've said before and I will say again, once
corporate greed sets in, it spreads like a cancer! This is the real reason I
am having trouble deciding if I want to stay with IMail or what other
product to go with for our email needs. It's now more about ethics and trust
to me that it is the money. If I wait and continue and use Imail in our
newest idea, it means that needing to change later could break what I would
be building around Imail. It may be easier to just fix it now rather than
wait and gamble that Imail will do the right things from here on.
What say you Ipswitch management? I believe this is the second time I've asked for an official response about this possible issue.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox Sent: Sunday, November 07, 2004 6:30 AM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] OT: Need to Vent
I really doubt this. It's very hard to get everyone to agree to new
standards, as all of the big players will be fighting for their own agendas.
Take a look at what has happened to SPF as an example.
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