What model MacBook Pro do you have? What is the processor’s clock speed and the amount of ram on it? On 07-Mar-2013, at 9:32 AM, Ambuj Soni wrote:
> >> >> Dear readers and mac users, > > Below mentioned stuff may be little long to read, but please go through it. > It may happen with you too….My mac book pro got some issues like getting > freeze every now and then while work. I was suggested to update the machine > and I got it done via apple guy who charged me although I am in apple > protection plan. As a result, I got a new O.S 10.8 instead of my original > 10.7.5 and machine got back to ok. But on the other hand all my third party > softwares started creating compatibility issues. Like freezing of adobe > photoshop or FCP etc. I approached to Apple again and what I got after > keeping patience for one month is nothing but a treatment proving me a > foolish person who was trying to cooperate in all the best possible ways. > > This is what, I wrote to apple after getting the last and the final call from > the senior customer relationship executive Jade. > > Dear Jade, >> >> It was nice talking to you on phone which was indeed a bit difficult. As a >> customer, we alway assumes that, we will get some solution from our service >> provider not mere manipulation of sophisticated words for proving ourself >> right. Even though, the problems is not so big that it may take so long to >> get resolve. >> >> I may sound a little harsh,which I know. But, I am helpless with it, as I >> have lost my patience now and don't want to believe in any of your kind >> words. I am fade up of Apple, I promise, I will never let anyone purchase >> apple product who usually ask me for my inputs. As I mentioned, I am a media >> consultant and help people in buying media stuff and train them with it. My >> experience with apple is terrible and I will for sure take this matter a >> level ahead. Especially to our channel and state media with the whole story >> what took place with me. Not only this, I will also consult my advocate that >> how one can find his ways out when a vendor company not at all taking >> responsibility and trying their best to prove the mistake of the client. >> >> Do you have any idea how frustrating it is to keep holding the phone lines >> for hours and receive such fake commitments and assurance that we understand >> your problem and we are trying to help you. >> >> I really did a blunder by buying an apple laptop. When I buy it, I was happy >> with the performance and workflow but, once I had this problem since then I >> am totally stuck.I was very happy with windows, at least their solutions are >> easily available and a person can easily afford them. If someone is buying a >> laptop or a Machine this is very strange for me to understand that he has to >> first of all read the agreement and needs to understand that his machine >> will be useless without internet, he an't do anything with it in terms of >> O.S installation. That means that if someone what to work in remote areas >> then they should not buy apple. If a country like India is the market for >> apple then it is hard to believe that they are saying this. It is something >> like I am hungry and having food, but not allowed to eat. I need to take >> permission first. What rubbish is this? If I own a machine then why can't I >> format it on my own. Why I need the hight speed internet, which usually cost >> me another Rs 4000 for one download session. I was not at all aware about >> this. Otherwise for sure I might not purchase such machine. Every machine >> has a recovery disc and people working in remote areas like me does survive >> on it. >> >> Apple is claiming on phone that downgrading of the O.S is not possible. Just >> let me know, when you need I will get it done for you. only by spending >> another 6-7 thousand. Now you will think why I did not tried it out? I can >> easily go for it. But the problem is that I was foolishly believing in apple >> and its protection plan. Which is nothing for me now…. >> >> This non branding people are tons time better than apple. At least one can >> approach them, if he or she has any problem with their services. But in >> apple, the system is much difficult than to approach God.Regularly talking >> to all the senior specialist of customer care and keeping this faith up, >> that for sure the problem will be solved. What I got is a smart reply from >> you. I am feeling cheated. Why I wasted my whole month just believing in >> customer relationship. >> >> I was charged Rs 1000/- for the installation of O.S by your guy whose name >> is Nitesh and number is 08878777788 and I was also being assured by him >> that, if you have any problem please let me know I will surely trouble shoot >> it. Secondly, after spending two weeks with all of my problems of O.S and >> giving many calls to customer care, I got another assurance that you again >> go to the service centre, we assure, they will definitely provide you the >> earlier version of O.S. i.e 10.7.4 or 5. Spending three days in a hotel, >> spending my savings I was just trying to cooperate them in all the best >> possible ways. What I got is the same O.S mountain lion10.8 instead of >> 10.7.4. What the hell is that. After asking to them they said we are >> helpless in it. If they are helpless then how they assured me and asked me >> to visit service centre. What kind of commitment Apple is fulfilling? I >> suggest please don't claim yourself the best in trouble shoot. Rather, It is >> pity. That assurance was also given by one of your senior specialist. Shame >> on this, if they even don't have the capability to understand the actual >> issue then how they can afford to call themselves as senior specialist. >> >> You told me that you will get back to me in next 24 hours but what you did. >> You took five days without even conveying that what is going on. This may >> sounds normal to you. But in last few days, I lost two of my projects and >> spend Rs 15000/- in just trying to cooperate you guys and believing in apple >> care. But now this is too much. Now, I will try my very best, not to let >> anyone believe in this brand and its products. Do you know, why I purchased >> an apple machine? I was very much inspired by Mr.Steve Jobs in a documentary >> film Pirates of Silicon Valley. But now, I believe all of his ethics, went >> with him. >> >> Thanks a lot for you cooperation and support. It was really a very big >> lesson for me. If you really don't want to help in this matter, then please >> don't waste your time and ignore it. Its all my fault that I trusted your >> team. I am also a service provider and a consultant but I really mean it. I >> am not so big like apple, but I am happy that what I do, I do it at the best >> and always keep my clients happy. Good luck with your further customer >> handling. > > This is the reason friends that I travelled towards Mumbai for further > solutions. I am based in Madhya Pradesh and travelled so far just to get this > resolved and at last all this extra pressure on my pocket, I have to bear on > my own….. >> >> Thanks for reading it. > >> Ambuj K >> >> > > > -- > IMUG Website: www.imug.in > To buy & sell Apple products please post the message on the iAppleBS group: > https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- IMUG Website: www.imug.in To buy & sell Apple products please post the message on the iAppleBS group: https://groups.google.com/forum/#!forum/iapplebs --- You received this message because you are subscribed to the Google Groups "IMUG Users" group. 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