thanks for the query. It is Processor 2.3GHz intel i7 and 4GB Ram 1600 Mhz DDR3 series…. On 07-Mar-2013, at 11:57 AM, Rishi Talreja wrote:
> What model MacBook Pro do you have? What is the processor’s clock speed and > the amount of ram on it? > On 07-Mar-2013, at 9:32 AM, Ambuj Soni wrote: > >> >>> >>> Dear readers and mac users, >> >> Below mentioned stuff may be little long to read, but please go through it. >> It may happen with you too….My mac book pro got some issues like getting >> freeze every now and then while work. I was suggested to update the >> machine and I got it done via apple guy who charged me although I am in >> apple protection plan. As a result, I got a new O.S 10.8 instead of my >> original 10.7.5 and machine got back to ok. But on the other hand all my >> third party softwares started creating compatibility issues. Like freezing >> of adobe photoshop or FCP etc. I approached to Apple again and what I got >> after keeping patience for one month is nothing but a treatment proving me a >> foolish person who was trying to cooperate in all the best possible ways. >> >> This is what, I wrote to apple after getting the last and the final call >> from the senior customer relationship executive Jade. >> >> Dear Jade, >>> >>> It was nice talking to you on phone which was indeed a bit difficult. As a >>> customer, we alway assumes that, we will get some solution from our service >>> provider not mere manipulation of sophisticated words for proving ourself >>> right. Even though, the problems is not so big that it may take so long to >>> get resolve. >>> >>> I may sound a little harsh,which I know. But, I am helpless with it, as I >>> have lost my patience now and don't want to believe in any of your kind >>> words. I am fade up of Apple, I promise, I will never let anyone purchase >>> apple product who usually ask me for my inputs. As I mentioned, I am a >>> media consultant and help people in buying media stuff and train them with >>> it. My experience with apple is terrible and I will for sure take this >>> matter a level ahead. Especially to our channel and state media with the >>> whole story what took place with me. Not only this, I will also consult my >>> advocate that how one can find his ways out when a vendor company not at >>> all taking responsibility and trying their best to prove the mistake of the >>> client. >>> >>> Do you have any idea how frustrating it is to keep holding the phone lines >>> for hours and receive such fake commitments and assurance that we >>> understand your problem and we are trying to help you. >>> >>> I really did a blunder by buying an apple laptop. When I buy it, I was >>> happy with the performance and workflow but, once I had this problem since >>> then I am totally stuck.I was very happy with windows, at least their >>> solutions are easily available and a person can easily afford them. If >>> someone is buying a laptop or a Machine this is very strange for me to >>> understand that he has to first of all read the agreement and needs to >>> understand that his machine will be useless without internet, he an't do >>> anything with it in terms of O.S installation. That means that if someone >>> what to work in remote areas then they should not buy apple. If a country >>> like India is the market for apple then it is hard to believe that they are >>> saying this. It is something like I am hungry and having food, but not >>> allowed to eat. I need to take permission first. What rubbish is this? If I >>> own a machine then why can't I format it on my own. Why I need the hight >>> speed internet, which usually cost me another Rs 4000 for one download >>> session. I was not at all aware about this. Otherwise for sure I might not >>> purchase such machine. Every machine has a recovery disc and people working >>> in remote areas like me does survive on it. >>> >>> Apple is claiming on phone that downgrading of the O.S is not possible. >>> Just let me know, when you need I will get it done for you. only by >>> spending another 6-7 thousand. Now you will think why I did not tried it >>> out? I can easily go for it. But the problem is that I was foolishly >>> believing in apple and its protection plan. Which is nothing for me now…. >>> >>> This non branding people are tons time better than apple. At least one can >>> approach them, if he or she has any problem with their services. But in >>> apple, the system is much difficult than to approach God.Regularly talking >>> to all the senior specialist of customer care and keeping this faith up, >>> that for sure the problem will be solved. What I got is a smart reply from >>> you. I am feeling cheated. Why I wasted my whole month just believing in >>> customer relationship. >>> >>> I was charged Rs 1000/- for the installation of O.S by your guy whose name >>> is Nitesh and number is 08878777788 and I was also being assured by him >>> that, if you have any problem please let me know I will surely trouble >>> shoot it. Secondly, after spending two weeks with all of my problems of O.S >>> and giving many calls to customer care, I got another assurance that you >>> again go to the service centre, we assure, they will definitely provide you >>> the earlier version of O.S. i.e 10.7.4 or 5. Spending three days in a >>> hotel, spending my savings I was just trying to cooperate them in all the >>> best possible ways. What I got is the same O.S mountain lion10.8 instead of >>> 10.7.4. What the hell is that. After asking to them they said we are >>> helpless in it. If they are helpless then how they assured me and asked me >>> to visit service centre. What kind of commitment Apple is fulfilling? I >>> suggest please don't claim yourself the best in trouble shoot. Rather, It >>> is pity. That assurance was also given by one of your senior specialist. >>> Shame on this, if they even don't have the capability to understand the >>> actual issue then how they can afford to call themselves as senior >>> specialist. >>> >>> You told me that you will get back to me in next 24 hours but what you did. >>> You took five days without even conveying that what is going on. This may >>> sounds normal to you. But in last few days, I lost two of my projects and >>> spend Rs 15000/- in just trying to cooperate you guys and believing in >>> apple care. But now this is too much. Now, I will try my very best, not to >>> let anyone believe in this brand and its products. Do you know, why I >>> purchased an apple machine? I was very much inspired by Mr.Steve Jobs in a >>> documentary film Pirates of Silicon Valley. But now, I believe all of his >>> ethics, went with him. >>> >>> Thanks a lot for you cooperation and support. It was really a very big >>> lesson for me. If you really don't want to help in this matter, then please >>> don't waste your time and ignore it. Its all my fault that I trusted your >>> team. I am also a service provider and a consultant but I really mean it. I >>> am not so big like apple, but I am happy that what I do, I do it at the >>> best and always keep my clients happy. Good luck with your further customer >>> handling. >> >> This is the reason friends that I travelled towards Mumbai for further >> solutions. I am based in Madhya Pradesh and travelled so far just to get >> this resolved and at last all this extra pressure on my pocket, I have to >> bear on my own….. >>> >>> Thanks for reading it. >> >>> Ambuj K >>> >>> >> >> >> -- >> IMUG Website: www.imug.in >> To buy & sell Apple products please post the message on the iAppleBS group: >> https://groups.google.com/forum/#!forum/iapplebs >> --- >> You received this message because you are subscribed to the Google Groups >> "IMUG Users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> > > > -- > IMUG Website: www.imug.in > To buy & sell Apple products please post the message on the iAppleBS group: > https://groups.google.com/forum/#!forum/iapplebs > --- > You received this message because you are subscribed to the Google Groups > "IMUG Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- IMUG Website: www.imug.in To buy & sell Apple products please post the message on the iAppleBS group: https://groups.google.com/forum/#!forum/iapplebs --- You received this message because you are subscribed to the Google Groups "IMUG Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
