----- Original Message ----- From: "Bud Carruthers" <[EMAIL PROTECTED]> To: "AVCoop Customer list list" <[EMAIL PROTECTED]> Sent: Friday, October 28, 2005 10:27 AM Subject: Re: [iec-coop] From 3M: M1800 OverHead Projector Series Cover Quality
I received a call from 3M this morning about the 1800 series overhead projector problem with the fresnel lens falling out. The service representative indicated that they were aware of the problem and are now inspecting every 1800 series projector before it is sent out to customers. She also included the following letter from 3M: On Oct 28, 2005, at 10:03 AM, 3M wrote: > > Dear 3M Valued Customer: > > 3M Visual Systems has recently become aware of a quality anomaly with > recent production of certain 3MTM Overhead Projector 1800 Series > machines. > We are currently investigating the issue which we believe to be > associated > with the molded top cover. In limited instances, we have observed > cracking > and breaking of the posts for the Fresnel clips on the underside of > the top > cover. The problem was not detectable in the manufacturing process. > Please be assured that we are giving this matter our top priority. In > the > best interest of our customers, we have taken steps to limit shipment > of > questionable product. > > We regret any inconvenience to our customers. Please be assured that > 3M > stands behind our warranty. All affected products will be repaired or > replaced at no cost to you. If you have product that exhibits this > anomaly, please contact your local area 3M rep or call 1-800-328-1371 > for > customer service assistance. > > John Kushner, National Sales Manager > 3M Visual Systems > > Bud Carruthers, IEC Coordinator x1157 3601 West Avenue Road, Box 1065 Burlington, Ia 52601 319-753-6561 319-752-7525 Fax to my office --- [This E-mail scanned for viruses by the mail.co-op.k12.ia.us server.] --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] --------------------------------------------------------- Archived messages from this list can be found at: http://www.mail-archive.com/info-tech@aea8.k12.ia.us/ ---------------------------------------------------------
